
Fred Lunjevich
The app was fine - had some issues at times, but the upgrade has completely lostn all my account history, and I have to put the Nectar card details in again. I'm sure this is not the way to migrate to a new version of the app, no matter how much refactoring has gone on. Surely the customer data in the backend was not lost during upgrade?? If so, thumbs down to the engineering team on that one.
5 people found this review helpful
We’re really sorry for the frustration caused by the upgrade. Please contact us at customer.care@exxonmobil.com so we can assist you directly.

Paul P
Was a good app until this new version, it's so so so slow, got it to work a few times, although seems others have gone in and paid and left by the time I've got this app to work, but the crunch was filling up yesterday and after a minute or so waiting for it to say start filling this was the first time it crashed, tried again and after a couple of minutes waiting I gave up and decided to pay manually, trouble is it took 2 payments, sadly I won't bother using it again..
7 people found this review helpful
We’re sorry for the inconvenience caused by the recent update. Your feedback is important to us. Please contact our Customer Care team at customer.care@exxonmobil.com so we can assist you and resolve the payment issue promptly.

Russell Harris
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New app now working but took a bit of time setting up with nectar card and payment method etc. Used for the first time yesterday and worked ok. A bit confusing when asked how much you want to spend (£25, £50, £100) not sure what that is about. Don't remember seeing a message asking if you want to redeem nectar points. And it won't let me use PayPal as payment method (which you used to be able to do) so I also had an additional credit card security check which all took longer. Old app better!
4 people found this review helpful
ExxonMobil
15 December 2025
Hi Russel, thank you for your feedback! We’ve removed PayPal to improve security and performance. You can now pay via Google Pay, Apple Pay, or your saved bank card. We appreciate your understanding and loyalty. For help setting up payment, please contact us at customer.care@exxonmobil.com