vimal vispara
- Flag inappropriate
- Show review history
Good app making paying easy. Recent issues I have experienced is nectar needs verifying quite regularly, slow to show fueling has completed and paid, offers slow to load or fails. Main issue now is using nectar points to get money off fuel has never worked, I have no idea if this is a location specific offer. update. Redeeming nectar points for money off was never fixed, I doubt it works for anyone.
3 people found this review helpful
ExxonMobil
4 November 2024
Hello Vimal, thank you for your review! We're glad to hear you find the app convenient for payments. We apologize for the issues with Nectar verification and redeeming points. For assistance, please contact our customer service team at customer.care@exxonmobil.com. They’re here to help resolve these concerns!
Harvey Winter
Really like the app when it works, there have been a lot of updates but since the last one the biometric unlock has stopped working and causes an app error. I have to use my PIN to unlock. There is still an ongoing issue when fuelling that even in a strong signal area (and with someone holding onto my phone in the car to keep the screen activated) the payment/fuelling graphics don't always process correctly and get stuck on 'fuelling now'. I have to check email for receipt.
2 people found this review helpful
ExxonMobil
28 October 2024
Hello Harvey, thank you for your feedback, and we apologize for the inconvenience. For assistance with the biometric unlock and payment issues, please contact our customer care team at customer.care@exxonmobil.com. We’ll be happy to help troubleshoot and improve your experience.
Darrell Clayton
The app was supposed to make it easier to refuel. Constant issues with logging in/payment. Several times now I've pulled up at my local Esso station and the app won't work and tells me to pay in store. I asked the guy on the till and he said it should be working (Ripon) but he has had loads of complaints it doesn't work. I've now decided to get fuel from somewhere else as the only reason I use Esso is for the rewards in app but if I can't do that what's the point.
ExxonMobil
14 November 2024
Hi Darrell, we are sorry to hear about the issues you've experienced. We understand how important a smooth fueling process is and we’d like to resolve this for you. Please reach out to our customer care team at customer.care@exxonmobil.com so we can assist you directly. Your feedback is valuable and we are committed to improving your experience.