
Keith Newton
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this was a good app, sadly they appear to have added some new email address validation which tells me the email address I registered with a few years ago is invalid when I log in. I'm guessing this is because their devs don't know that a + character is valid on the left hand side of the @, it's in RFC5322 should your team want to read up. until then, I can't use the app with my existing account. Edit: I've given you all you need to fix the bug, you're paid by Mobil not me, so you do something.
1 person found this review helpful
ExxonMobil
February 12, 2026
Hi Keith Newton. We apologize for the difficulties you experienced while accessing the app. If you would like some additional solution concerning your overall app function use, please contact us at 0800 880 31 or via our email channel at contactus@mobilsmilesrewards.com for further assistance. We're happy to help you. Thank you.

George Maruera
I Uninstall Mobil App and reinstall Mobil App and start all over again. I add email address and end up "Invalid Email Address. Try Again". I add another new account with out Mobil Smart Card and got through no problem. It happen last year before problem start after I click on icon App. It need to fix this app very soon or other way someone's get this a lot of problems.
1 person found this review helpful
ExxonMobil
January 30, 2026
Hi George Maruera. We apologize for the difficulties you experienced while accessing the app. If you would like some additional solution concerning your overall app function use, please contact us at 0800 880 31 or via our email channel at contactus@mobilsmilesrewards.com for further assistance. We're happy to help you. Thank you.

D
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Another fail. Tank on empty and local pumps are not working with the app. Tried many times, multiple pumps. Came back the next morning, same result. This app forbids taking screenshots, so cannot quote the error message. But it suggested waiting or phoning Mobil but no phone number provided!? After months of Rewards not working, you eventually fixed that. But it shows clearly that this Mobil app is UNRELIABLE. Just as well EFTPOS at the pump worked today, but I missed my 20c a litre discount.
11 people found this review helpful
ExxonMobil
December 30, 2025
Hi D, We are really sorry for the trouble and we appreciate you bringing this issue to our attention . Please call our Mobil Smiles team at 0800 880 361, or email us at contactus@mobilsmilesrewards.com, as they’ll be able to help you out