Corinne San Agustin
I like the convenience of the app, but I'm constantly having to re-enroll every other time I log in and I'm constantly activating the pass code feature but the app keeps turning it off. My husband cannot access the app anymore since changing cellphones. He cannot receive text from boh in order to get the one time code., we have tried uninstalling, clearing cache, history, reinstalling. We don't know what to do if anything can be done to fix these issues.
9 people found this review helpful
A Google user
Been using the app for years. It's okay, buy it could be better. Compared to the website, the app lacks in design. Recently, I've been having login issues. Despite setting a pin code, I would be redirected back into the login screen, annoying. Despite my credentials being completely okay to login on browser, the app wont log me in without additional security. And despite inputting the correct information, I am unable to login using the app. I've called BOH but no help.
17 people found this review helpful
A Google user
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Please look into fixing some of the bugs, including updating links to resetting passwords. The windows and links are designed for desktop not a mobile app making it difficult to access. Also, look into an easier, simpler way of log in without telephone verification for those traveling or without landlines. And perhaps reduce the amount of questions in the security verification section and use recent and up to date questions for U.S. SS card holders with boh accounts. It is certainly convenient when you can access without issues, but when you run into problems you get tangled up in a web of more problems and its impossible to troubleshoot without calling customer service or visiting a branch which sometimes is not always that simple.
9 people found this review helpful