Telehealth by SimplePractice

SimplePractice

About this app

Attend your appointment without leaving your home or office, or car, or private outdoor spot. With Telehealth by SimplePractice, clients and clinicians can participate in 100% secure, HIPAA-compliant therapy sessions from anywhere. Start video appointments instantly, no login or password required.

Ratings and reviews

The audio won't sync with Bluetooth devices most of the time, and when it occasionally does, it gets hung up on the car even if I close it altogether and try to rejoin the appt. Also, it doesn't send notifications to you when you get a message, and it doesn't notify my practitioner in any way if I upload files for them.

App works like it should! Only issue we've had is needing to go off Wi-Fi sometimes if the connection isn't reliable - it's extra finicky with connection issues and has a hard time reconnecting if it drops out. In those instances, we may end up using another platform that doesn't have that issue, but the vast majority of the time, going off Wi-Fi if things are unstable is enough to keep the connection good without any need to back out and re enter, or restart the appointment.

Why on earth is there not the option for clients to use a headset for audio? Client portal provides no options for changing to a Bluetooth device. This has caused repeated issues, auditory privacy is something not everyone has access to at all times. Having to speak in code with a provider because a spouse, child, or parent, etc. is in the house could, at times, be avoided with the ability to communicate via a headset.

What's new

Thanks for using Telehealth by SimplePractice! Our app is updated regularly to ensure that you have the best experience. This new version includes multiple improvements for video appointments. For seamless access to video appointments, we recommend updating to this version.