Packeta

Zásilkovna s.r.o.

About this app

Send your packages to the Z-BOX.
Z-BOX is a self-service dispensing point for the Packeta, thanks to which you will no longer be like a thorn in the side and wait for the courier to call you. Delivery price from 41 CZK. Nonstop operation.

With the Between Us service, you simply send the shipment to another dispensing point or to the door in no time - without queues and long waits. No more paperwork, long forms or label printing. And from 69 CZK.

Thanks to the application, you also have an immediate overview of all your shipments. Both about the ones on the way and the previous ones.

What awaits you in the application?
Sending a shipment - Between us
No more paperwork, forms or label printing. Send our shipment in no time with our mobile application, in which you will find the Between Us service. All you need is a phone and online payment.

Shipment return
Do you need to return the shipment to the e-shop? No problem. The application allows you to easily return the shipment, just enter the code you received from the e-shop. You don't have to fill anything else.

Tracking
Thanks to detailed shipment tracking and connection to our system, you will know exactly where the shipment is located.

Push Notifications
Be in the picture. The application notifies you immediately when the shipment is ready to be picked up.

Dispensing points
Thanks to the interactive map, you can search for the nearest dispensing points in the area. The built-in filter also allows you to select the places where you can pay by card, for example. In the detail of the dispensing point you will find a description of how to get there, including photos or opening hours.

Shipment archive
In the shipment archive, you can view all your shipments that have ever been paired with your account.

Ratings and reviews

No chicken, no egg. Promise of delivery within same day or within 24 hours. Promise to start tracking as soon as shop hands over parcel. No parcel number received from zasilkovna on email. Nothing tracked through application even while phone number is verified. Online bot is completely useless. Customers are not considered human unless they have tracking number, which has conveniently not been delivered. Seeing all that feedback... 1st use seems to be usually last, too.

I cannot send the package cause the app writes that the email needs to be verified although I had verified it already. Not a pleasant experience if you need to send somthing urgently after office hours. 27.5.2024: No, not this one. I only received the email with a link to verify my email today (after the weekend). Although I could have not sent the package on Friday, at least the application works now.

Absolutely trash service. Most often when I order from Amazon, they say I requested it to be redirected to a pickup place, without me agreeing. And when I do decide to ship something to my local Z-box, it takes like 3 days to be delivered, even when it's from the same city. Even Balíkovna is better and that's owned by Czech Post.