Pius Kinyanjui
I've had the best experience. Transactions are immediately processed whether to other accounts or mpesa. I would only recommend to the customer support team to consider lowering transaction fee depending on the amount transacted. The cost even for buying airtime is too much + interest for your loans are absurd. I love it 🥰😘😘
1 person found this review helpful
Co-operative Bank of Kenya Ltd
21 May 2024
Hello. Thanks for the 5 star rating. Hope you continue to enjoy reading news on our App. If you have any feedback or suggestions, please write to us at customerservice@co-opbank.co.ke. We would love to hear from you! ^JN
Patrick Kirih
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There is a bug - the favourites on the home page keep disappearing after a using the app and to get them back means unistalling and reinstalling the app several times over and over. Update: they addressed the bug real quickly. App has been awesome since then. Kudos 5 stars & thank you!
2 people found this review helpful
Co-operative Bank of Kenya Ltd
23 November 2023
Hello. This is noted and we apologize for the inconvenience caused. Please allow us to raise the matter with our support team for it to be addressed. Thank you. ^NM.
Trevor Irungu
I really don't know why the app keeps telling me "Please wait..." when trying to log in. It's even more annoying for me since this happens when I'm desperate to withdraw some money to send to Mpesa. The problem persists for hours and it's so damn frustrating. Y'all need to look into this and fix it immediately!
3 people found this review helpful
Co-operative Bank of Kenya Ltd
31 May 2024
Hi ,we are sorry that you're having issues with the app. Our app has updates. Please ensure that you are running on the latest updated app on playstore. If the error persists kindly share your a screenshot of the challenge and your ID number through the email address ,customerservice@co-opbank.co.ke so that we may assist further .^FM