Michael Taube
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This app is garbage. Connecting to the AC unit is hit or miss. Often it won't connect even though signal is strong and both my phone and AC are online. At the moment, it won't allow me to login anymore, telling me my username and password are incorrect, which is not the case. I know my username and password. I'm very unhappy with the quality and robustness of this app and can't recommend it to anyone.
6 people found this review helpful
Carrier Air Conditioning (Thailand) Co., Ltd.
18 August 2020
Thanks for using our IoT service. Any question please provide these information to email below : Country, AC model, Wireless adapter model, Problem and Symptom. Quality and technical question email to: contact_service@toshiba-carrier.co.th Features or additional requirement email to: contact_info@toshiba-carrier.co.th Service support.
David Fernández
The app works fine for me, the last star could be gained by implementing an option to have a visual interface where I could point the fins in the direction I want. I would sometimes like to set it to blow air to the left, but sometimes straight. If I'm not in front of the AC manually inspecting it, I cannot set it to blow air where I want to. The only option is to activate swaying or stop it, but I'd love to be able to tell it in the app exactly where to blow the air :)
Carrier Air Conditioning (Thailand) Co., Ltd.
1 August 2024
Dear David, thank you for your feedback and putting high score. We will take into consideration for next development. However, it needs to modify not only the app, but also air conditioner themselves. The new function will be available from new model. Thank you for your understanding.
Kuo Wei Lau
Although I had some issues connecting tip for everyone using the modern mesh routers , create new network, disable smart connect functionality and select ONLY 2.4 bandwidth. You cannot turn it on later, it will not work, connect and you're done. 4 stars because I had to figure it out for 2 days looking into forums.
Carrier Air Conditioning (Thailand) Co., Ltd.
27 June 2024
Dear Kua, thank you for your comment and sharing knowledge.