Spin - Electric Scooters

Spin Inc.

About this app

Spin is reimagining the way people and cities flow by offering shared electric micro-mobility options as an alternative to traditional forms of urban transport. We are committed to being the best possible partner for cities while building the safest, most equitable, and most sustainable mobility solution for the communities we serve. Just download our easy-to-use, reliable app for access to thousands of shared scooters and bikes across the country. Spin scooters and bikes are emissions-free, so you’ll also help keep the air fresh every time you ride.

How to Take a Spin:

- Open the app to find the nearest Spin scooter or bike.
- Unlock your Spin by scanning the QR code or by entering its ID.
- Ride safely to your destination, using bike lanes where available.
- Park responsibly, avoiding pedestrian right of ways, building entrances, and wheelchair ramps.

Want Spin scooter or bike-sharing where you live for your commute? Have feedback on your ride? Contact [e-mail], or find more info at www.spin.app

California Privacy Notice: https://www.spin.app/policies/ca-privacy-policy
Terms of Use: https://www.spin.app/policies/terms-us

Ratings and reviews

I used one bike for about 35 minutes the other night, and it simply wouldn't let me end the ride when I was done. I was forced to go to bed without ending it and woke up to a $70 charge. Reached out to support and after 3 days of emailing back and forth they finally "reimbursed" me by adding credit to my account. I don't consider that to be the refund the customer support FAQ claimed I would get. I want my money back and it definitely shouldn't be taking this long. Spin sucks.

I decided to try out a spin bike after seeing them around town. I scanned the code, downloaded the app etc. The bike had a low battery... Found another one nearby and it was good to go. After figuring out the lock pin, I finally was on my way home (I was already at 3 minutes). Tried to lock it, but pin refused to go in the slot. I spent 5 minutes before I got it locked. I was frustrating, a waste of my time AND I was being charged for the time!

Edited review after 1st use and after a shockingly pleasant, efficient, and agreeable customer service experience. Now I know why...SHAME!!!! Major issues with Spin refund practices! First-time spin app user. 1st. Force customers to pre-pay 1 of only 3 set-up amounts. 2nd. Not clear if or how you choose 1 of 3 ride amounts, how you will be charged, or even show a hint about how or why your charges are headed a certain way. 3rd...continued