
Dj2Lit
Look lime scooters are great. Easily available, easily rideable, and fun. However, when you try to end the ride, the timer keeps going and dragging you back to "end ride button". While it might not cost much, if you use it alot you tend to notice that this error isn't getting fixed, because it solely benefits Lime with the extra revenue while inevitable charging customers. Secondly, if you come across a faulty scooter, there is no refund. Even if you park it down the block and pickup another one
209 people found this review helpful
Neutron Holdings, Inc.
October 3, 2024
Thanks for bringing this to our attention Dj2Lit. We're sorry to hear this. Please reach out to our support team at help.li.me/hc/requests/new and we'll gladly assist you. Lime 🛴 🌎 🚲 💚

Mike McAfee
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I once gave this app 5 stars. but in the years that I have been using this app, it has become less user friendly and customer service support just absolutely sucks. you can no longer pull up your ride history, payment history or even update your method of payment. yes I have the most recent edition of the app. lime prime is a scam, thought I was buying a subscription for it only to find out that it didn't go through and I was charged full price for 3 different rides . closing my account 🤬 02/25
Neutron Holdings, Inc.
February 23, 2026
Thanks for bringing this to our attention Mike. We're sorry to hear this. Please reach out to our support team at help.li.me/hc/requests/new and we'll gladly assist you. Lime 🛴 🌎 🚲 💚

Fletcher Pugh III
this app is no good anymore, it used to be good, now you're forced to purchase some plan that you don't understand nor do you even want it, but if you don't purchase the plan then you can't go to the menu at all, you can't view your history, wallet, nor can you purchase minutes, you can't even go to help or customer help support services, unless you purchase that plan for $5.99, and even then you may not be able to get any parts of the menu, THE WHOLE APP IS TRASH NOW! I use to use it every day
Neutron Holdings, Inc.
February 26, 2026
Thanks for bringing this to our attention. We're sorry to hear this. Please reach out to our support team at help.li.me/hc/requests/new and we'll gladly assist you. Lime 🛴 🌎 🚲 💚