
Dj2Lit
Look lime scooters are great. Easily available, easily rideable, and fun. However, when you try to end the ride, the timer keeps going and dragging you back to "end ride button". While it might not cost much, if you use it alot you tend to notice that this error isn't getting fixed, because it solely benefits Lime with the extra revenue while inevitable charging customers. Secondly, if you come across a faulty scooter, there is no refund. Even if you park it down the block and pickup another one
208 people found this review helpful
Neutron Holdings, Inc.
October 3, 2024
Thanks for bringing this to our attention Dj2Lit. We're sorry to hear this. Please reach out to our support team at help.li.me/hc/requests/new and we'll gladly assist you. Lime 🛴 🌎 🚲 💚

Mike McAfee
- Flag inappropriate
- Show review history
I once gave this app 5 stars. but in the years that I have been using this app, it has become less user friendly and customer service support just absolutely sucks. you can no longer pull up your ride history, payment history or even update your method of payment. yes I have the most recent edition of the app. lime prime is a scam, thought I was buying a subscription for it only to find out that it didn't go through and I was charged full price for 3 different rides . closing my account 🤬 02/25
Neutron Holdings, Inc.
February 23, 2026
Thanks for bringing this to our attention Mike. We're sorry to hear this. Please reach out to our support team at help.li.me/hc/requests/new and we'll gladly assist you. Lime 🛴 🌎 🚲 💚

Chris L
For as many rides with ad many people, Lime really does a great job. Out of about 100 rides on scooters and bikes, I have only had one bad bike... but the acceleration, steering, and brakes still worked... Just knew the tire was about to blow.... I will just say consistently good with average customer service in the event something goes wrong. I would highly recommend.
5 people found this review helpful