
Dj2Lit
Look lime scooters are great. Easily available, easily rideable, and fun. However, when you try to end the ride, the timer keeps going and dragging you back to "end ride button". While it might not cost much, if you use it alot you tend to notice that this error isn't getting fixed, because it solely benefits Lime with the extra revenue while inevitable charging customers. Secondly, if you come across a faulty scooter, there is no refund. Even if you park it down the block and pickup another one
185 people found this review helpful
Neutron Holdings, Inc.
October 3, 2024
Thanks for bringing this to our attention Dj2Lit. We're sorry to hear this. Please reach out to our support team at help.li.me/hc/requests/new and we'll gladly assist you. Lime 🛴 🌎 🚲 💚

John Adolphsen
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LimePrime is a lie! It says that it will grant you "unlimited free unlocks". Which I thought would be awesome because the main problem I have with lime is their steep unlock fee of $4. like you might unlock a bike only to find the brakes don't work, or the gear box is busted, or the tires don't roll straight, essentially wasting you $4. But as it turns out, it is actually just a flat 25% discount. It is just frustrating that their prices are so hidden. Feels very manipulative.
31 people found this review helpful
Neutron Holdings, Inc.
October 25, 2025
Thanks for bringing this to our attention John. We're sorry to hear this. Please reach out to our support team at help.li.me/hc/requests/new and we'll gladly assist you. Lime 🛴 🌎 🚲 💚

Devan Duncan
The subscription model is misleading and predatory and they refuse to give refunds at all. Probably my fault for not fully reading into it, sure, but the whole paying for 'unlocks' plus minutes and needing a subscription just to get the unlocks for free and another subscription for discounted minutes, it's way too convoluted and combined with the no-refunds policy it feels like it's intended to confuse you into paying.
53 people found this review helpful
Neutron Holdings, Inc.
July 12, 2025
Thanks for bringing this to our attention Devan. We're sorry to hear this. Please reach out to our support team at help.li.me/hc/requests/new and we'll gladly assist you. Lime 🛴 🌎 🚲 💚