
Dj2Lit
Look lime scooters are great. Easily available, easily rideable, and fun. However, when you try to end the ride, the timer keeps going and dragging you back to "end ride button". While it might not cost much, if you use it alot you tend to notice that this error isn't getting fixed, because it solely benefits Lime with the extra revenue while inevitable charging customers. Secondly, if you come across a faulty scooter, there is no refund. Even if you park it down the block and pickup another one
230 people found this review helpful
Neutron Holdings, Inc.
October 3, 2024
Thanks for bringing this to our attention Dj2Lit. We're sorry to hear this. Please reach out to our support team at help.li.me/hc/requests/new and we'll gladly assist you. Lime 🛴 🌎 🚲 💚

Joshua Reynolds
Slimy business practices. They don't inform customers when they run out of their minutes, so they start charging ridiculous sums of money instead with no warning. They have hidden the minute passes as far inside their app as they can, because it's the only reasonable deal they offer. The Lime scooters often don't scan properly at the outset, and the app always lags by at least ten seconds to charge you for more time than you used.
18 people found this review helpful
Neutron Holdings, Inc.
March 21, 2026
Thanks for bringing this to our attention. We're sorry to hear this. Please reach out to our support team at help.li.me/hc/requests/new and we'll gladly assist you. Lime 🛴 🌎 🚲 💚

Chris L
For as many rides with ad many people, Lime really does a great job. Out of about 100 rides on scooters and bikes, I have only had one bad bike... but the acceleration, steering, and brakes still worked... Just knew the tire was about to blow.... I will just say consistently good with average customer service in the event something goes wrong. I would highly recommend.
11 people found this review helpful