
Dj2Lit
Look lime scooters are great. Easily available, easily rideable, and fun. However, when you try to end the ride, the timer keeps going and dragging you back to "end ride button". While it might not cost much, if you use it alot you tend to notice that this error isn't getting fixed, because it solely benefits Lime with the extra revenue while inevitable charging customers. Secondly, if you come across a faulty scooter, there is no refund. Even if you park it down the block and pickup another one
240 people found this review helpful
Neutron Holdings, Inc.
October 3, 2024
Thanks for bringing this to our attention Dj2Lit. We're sorry to hear this. Please reach out to our support team at help.li.me/hc/requests/new and we'll gladly assist you. Lime 🛴 🌎 🚲 💚

Vanessa R
seeing everyone on these and wanted to give it a try. I was running late to work and decided to take one real quick and Horrible! I had trouble trying to start it I kept kicking and pressing go and nothing would happen. It took 8 trys for it to start and when it did it was slow and not to mention when I got off after the slow ride i had issues with the lock and camera on the app it was so annoying I got charged for 2 minutes that I wasn't even riding!!!! I hope I have better luck next time
3 people found this review helpful
Neutron Holdings, Inc.
June 16, 2026
Thanks for bringing this to our attention. We're sorry to hear this. Please reach out to our support team at help.li.me/hc/requests/new and we'll gladly assist you. Lime 🛴 🌎 🚲 💚

CA Gray
Glitchy. half the time it just reads "something went wrong. please try again later" on opening and trying to scan a bike or scooter. no further explanation. And even when it does open and scan correctly it no longer allows you to use the "helmet verification $1 discount" feature that has been available for 5 straight mos, and then suddenly disappeared. And as such, so did the helmets on riders all around Seattle - whom were previously wearing helmets as a direct result of that discount.
3 people found this review helpful
Neutron Holdings, Inc.
June 22, 2026
Thanks for bringing this to our attention CA. We're sorry to hear about the app not working the way you expected it to. We recommend checking for app updates for the best experience or reach out to help.li.me/hc/requests/new so our team can help you look into this issue. Lime 🛴 🌎 🚲 💚