
Dj2Lit
Look lime scooters are great. Easily available, easily rideable, and fun. However, when you try to end the ride, the timer keeps going and dragging you back to "end ride button". While it might not cost much, if you use it alot you tend to notice that this error isn't getting fixed, because it solely benefits Lime with the extra revenue while inevitable charging customers. Secondly, if you come across a faulty scooter, there is no refund. Even if you park it down the block and pickup another one
186 people found this review helpful
Neutron Holdings, Inc.
October 3, 2024
Thanks for bringing this to our attention Dj2Lit. We're sorry to hear this. Please reach out to our support team at help.li.me/hc/requests/new and we'll gladly assist you. Lime 🛴 🌎 🚲 💚

Chris L
For as many rides with ad many people, Lime really does a great job. Out of about 100 rides on scooters and bikes, I have only had one bad bike... but the acceleration, steering, and brakes still worked... Just knew the tire was about to blow.... I will just say consistently good with average customer service in the event something goes wrong. I would highly recommend.

John Adolphsen
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LimePrime is a lie! It says that it will grant you "unlimited free unlocks". Which I thought would be awesome because the main problem I have with lime is their steep unlock fee of $4. like you might unlock a bike only to find the brakes don't work, or the gear box is busted, or the tires don't roll straight, essentially wasting you $4. But as it turns out, it is actually just a flat 25% discount. It is just frustrating that their prices are so hidden. Feels very manipulative.
33 people found this review helpful
Neutron Holdings, Inc.
October 25, 2025
Thanks for bringing this to our attention John. We're sorry to hear this. Please reach out to our support team at help.li.me/hc/requests/new and we'll gladly assist you. Lime 🛴 🌎 🚲 💚