Sam McClain
I love this app... When it works. I consistently have to uninstall and reinstall this app to get it to let alerts come through. Almost once or twice a week I have to uninstall it and put my device code back in to reconnect it. I would love to say that this app is perfect but it is very frustrating not receiving the call on my phone when I need information.
4 people found this review helpful
Active911, Inc
10 January 2017
Sam, have you attempted to contact support? It sounds like your device code may be on two different devices, they should be able to help diagnose the problem. They are available at 541-223-7992 or support@active911.com
A Google user
Overall this is a great app that helped bring my backwards employer into the 21st century only about 15 years too late. Unfortunately it has a major flaw in that the contrast of the road outlines/road names/background are such that it is very difficult for me to read the map, especially in the bouncy cab of the engine. To make matters worse the street names stay tiny no matter to what extent you zoom. I encounter this problem in all viewing modes but dark mode is the worst.
5 people found this review helpful
Active911, Inc
20 June 2019
Thanks for taking the time to submit a review. We have API access to Google Maps, and that is where the map overlay/display comes from. I'm not sure that there is anything we can do to fix the problem you're describing, other than finding a replace for Google Maps. You aren't the first person to report the issue, and it is on our radar.
A Google user
Review for the previous version. The problem we have had is that when we pull up the map 90% of the time it shows directions to the wrong locations. Sometimes it's many miles in wrong directions. Not sure if this is the app or how the info is entered into the app but this a critical problem for our fire department. Latest version says this is fixed. If so, this will be a 5 star app.
44 people found this review helpful
Active911, Inc
19 February 2019
Bob, are you still experiencing mapping problems? If so, our support team should be able to help. Please contact them directly by calling 541-223-7992, or sending an email to support@active911.com.