Spruce: Medical Communication

4.8
7.46K reviews
100K+
Downloads
Content rating
Everyone
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About this app

Spruce is the leading platform for HIPAA-compliant communication and care outside of the exam room. Call, text, fax, secure message, video chat, and more—all from one secure app, with a unified team inbox. Designed for healthcare professionals and their patients, Spruce takes your clinical operations to the next level, with powerful, easy-to-use tools for team collaboration, panel management, telehealth, business phone functionality, and automated custom communications.

Healthcare Professionals: Start your free 14-day trial today—no credit card required.

Patients: Spruce is always free. Download to connect with your care team for secure messaging and telehealth.⁣⁣⁣

SPRUCE FOR HEALTHCARE PROFESSIONALS
• Get new phone and fax numbers, or transfer in your existing lines
• Robust mobile and desktop apps
• Built-in compliance: Automatic HIPAA BAA, two-factor login security, SOC 2 auditing, HITRUST certification, and automatic audit logging for communication read, write, and view
• Advanced phone system: Phone trees, multiple lines, secure voicemail, automated transcription, VoIP, number sharing
• Messaging and fax: Secure individual and group messaging, two-way SMS texting, secure two-way eFax
• Telehealth: Secure video calling, as well as adaptive clinical questionnaires for patient intake and screening
• After-hours: Automated schedules adjust your phone system and messaging to match your business hours
• Automation: Save messages for reuse, schedule messages for future delivery, implement automatic message responses for common needs
• Panel management: Contact and conversation tagging, patient list upload, advanced search, bulk messaging, and custom inbox configuration and communication routing for each team member
• Team collaboration: Secure team chats, shared inboxes, internal notes, and @-paging bring the features of modern team software to the healthcare space
• And more…!

SPRUCE FOR PATIENTS
• Sign in to a free and secure patient app, on mobile or desktop
• Receive video calls from your care team
• Send and receive secure messages, including photos
• Receive alerts for new activity

Ask your healthcare team for an invitation to connect on Spruce. If they're not on Spruce yet, ask them to sign up today!

Please visit our website at www.sprucehealth.com for more information.
Updated on
Jun 24, 2022

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
App info and performance
This app may collect these data types
Personal info, Messages and 6 others
Data is encrypted in transit
You can request that data be deleted
4.8
7.46K reviews
Jenna Larrew
June 10, 2022
Update: After getting cranky, they really looked into my issue and fixed it. Push them if something isn't working. I have had a problem with notifications since the update where my husband and I could be on the same thread (mine alone still works). I messaged spruce 3 mths ago about this and it's still broke. Today they told me that there's no reason it shouldn't be working and they were closing my ticket. I have been missing many messages from our pediatrician, which is not acceptable.
2 people found this review helpful
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Brea Di Dato
February 26, 2022
The update is horrible. Having to use a new conversation thread for the same client is ridiculous. One for an email. One for text. It makes the inbox incredibly busy and hard to track conversation threads with the same client. I cannot schedule the phone calls to go to voicemail based on office hours without paying for an upgrade to 45 per used per month. And if you integrate your fax number, just fyi, it removes it from your spruce account and you can no longer use spruce for outbound faxes.
11 people found this review helpful
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Spruce Health
February 28, 2022
Hi Brea, Spruce now unifies all communication for every client under their Contact card. Each type of communication has its own conversation, which ensures that you+clients see the same view at all times. We have not changed plan features or pricing. Fax numbers in Spruce work for both inbound+outbound faxes. Please message support for add'l help!
Judi Bilfield Baldwin
March 7, 2022
Leave Great Alone! Extremely user-friendly, video is excellent, I find it superior to my experience with Zoom. UPDATE: 6 Months later, I can say that Spruce app is (was) as excellent as it ever was. BUT there are upgrades now that I can't! Visually, it was sharp/crystal clear. Not having to deal w/issues from app itself made what it used for awesome. 3/7/22 For the UM-TEENTH TIME! I'VE tried to upload the new upgrades! WON'T upload.Can't connect w/my doc. AWFUL! App hurts my medical treatment!
14 people found this review helpful
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Spruce Health
March 8, 2022
Hi Judi, we released a significant upgrade on 2/10 and it sounds like you may need to uninstall the app & then reinstall it to enjoy the new experience. That should solve the issue but if it doesn't, please reach out to support@sprucehealth.com and we'll walk you through the necessary steps to reconnect with your provider. Thanks for reaching out!

What's new

4.1.4 changes:

- Bugs fixes and other improvements

Providers: thanks for sharing feedback, feature requests, and ideas in the Spruce Support channel.

If you love Spruce, please take a moment to leave us a review or rating in the Play Store - it helps others discover Spruce!