![](https://play-lh.googleusercontent.com/a-/ALV-UjWOs7NoLRYj3iZEAj43BbXMF-AEvbCOcU697D2XbOAwqo7axV_N=s32)
Mike Rodarte
I'm not sure why they would need my phone number. I can understand requirimg my email address and physical address. I attempted to create an account, and I have not received any SMS with a code. Something about their system seems very wrong and I feel as though I just gave away my personal information with nothing in return. I assume the app works well for guests or valid users who get their SMS messages. Without being able to register an account, I don't even care about trying their features
5 people found this review helpful
Thanks for reaching out to DHL Express Mobile App Team.
Sincere apologies for the inconvenience caused by not receiving the OTP verification code. In order for us to further check this, could you please eMail us with your full phone number including Intl dialing code and the country you are signing up from, on dhlexpmobileappsup@dhl.com ?
![](https://play-lh.googleusercontent.com/a-/ALV-UjU79qWgXMk3YsNuQFkX-IvrnwMjG7J0BwXUCuiAmzYNIsqds2hPVw=s32)
Jason Polites
I've never used DHL before, but having a package on its way from China, I downloaded the app to track. The fact that their tracking system (in the app) doesn't seem to know how timezones work, and gives status updates that ping between China and the continental US because the times "look" chronological, doesn't bode well. C'mon guys, timezones are not that complicated
4 people found this review helpful
Hi Jason Polites. We're sorry to hear that you're having trouble with the app. Please email us at dhlexpmobileappsup@dhl.com with more details so we can assist you further. Thank you.
![](https://play-lh.googleusercontent.com/a-/ALV-UjX4AFQ9_ppoyO_fzOt8w_11sueE2td7WuiSU8TNx2HUZsZuf7FT=s32)
Brandon T
Tracking codes don't work in the app. I have gotten many that start with DHL thrn get transfered to USPS for final delivery. It seems to be a different kind of tracking number. Either way... these tracking codes NEVER work. They always say that it is not a valid tracking number. But it is, cause when I click the link in my email, it goes to the DHL website and works. So frustrating. What's the point t of the app.
55 people found this review helpful
DHL Express
25 September 2021
Hi Brandon T. The app is meant for DHL Express shipments with 10 digit tracking number, and does not yet work with other DHL divisions' tracking numbers. Please email us at dhlexpmobileappsup@dhl.com for more information. Thank you.