
Gayatri Deshpande
It is a good app but now that I have changed my mobile it is asking for QR. requesting for email address for further contact to resolve the issue.
International Business Machines Corp.
7 October 2025
Hi Gayatri, Thank you for your review. If it's an IBM account, please search in w3 for guidance. For any other accounts, please reach out to your service provider for support. IBM Verify is a generic authenticator that can be used with many different services, and we don't have visibility into individual account details.

Kalp Soni
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The app once setup is smooth to use and never lets you down. However, during the first setup on new device, you might wonder on how to put up the QR code. It was sorted for me, by my organization internal threads. Overall , a very handy app after the setup.
3 people found this review helpful

Eric Steele
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Before forcing people to use 2FA, you should make sure your app actually works. I've scanned the code multiple times, and it just comes back with, "Oops! Something went wrong!" UPDATE: In response to IBM, I followed the on-screen instructions. Update your error message with something useful.
3 people found this review helpful
International Business Machines Corp.
8 May 2023
Hi Eric, Thank you for the feedback.
It sounds like the QR code that you were trying to scan was for login purposes, but your phone wasn't registered yet, so the app doesn't "know" which account it should use. If you need further assistance with this, please reach out to the email that is listed as the developer contact in the Play Store.