vel’OH! official

JCDecaux SA

About this app

Download the “vel’OH! official” app and access nearly 1,000 shared bikes and 97 docking stations. Use our bike-sharing system to explore like never before!

Bike-sharing has never been so easy

Open the app and activate your location services to find the closest docking station with available bikes.

When you arrive close to the station, press “Unlock a vel’OH!” and choose your vel’OH! from the list of available bikes there.

At the end of your ride, a notification will be sent to your mobile confirming the safe return of the bike to a docking station and you will be able to share your experience with a community of active users.

Flexible options: annual, daily or three-day rentals

The “vel’OH! official” app can be tailored to your needs: just select the option that is best suited to your lifestyle. The first thirty minutes of every ride are free. Bank card payments are secure.

Access the service as a group

You can borrow up to five bikes at the same time with the “vel’OH! official” app. Spread the word! Whether you have an annual pass or not, you can purchase up to five additional short-term passes in just one click.

Collect points

Use the app to actively contribute to the good operation and improvement of the service by giving feedback on your bike at the end of each ride, or by flagging a defect to the technical service.

Latest news about vel’OH!

Stay abreast of the most recent vel’OH! service developments: novelties, temporary station closures, tips... everything you need to know for an even more user-friendly and fun experience!

Telephone support

Access the history of your rides and passes, and contact our support team easily – by phone (in English and French) or via the app.

Ratings and reviews

Very badly programmed app, probably bad IT backbone as well. System doesn't recognise me, their support say they do and that it should be working. I fully agree, it should indeed, but it doesn't. Wouldn't rely on these bikes when in a hurry. When it actually worked, I had to release three bikes before finding a functioning one. Rubbish maintenance.

App is constantly crashing every 3-5 minutes. First bike's chain was off. Second bike crashed the app twice in a row without releasing. Third bike's locking mechanism didn't release the bike but registered it as released. Couldn't try a fourth bike while third was still allegedly not returned. Walked home again to take the car. Shouldn't have bothered in the first place and walked to the destination right away… would've been faster and would've avoided chasing a parking spot.

The app is slow. Also often I have to restart it so that it works otherwise it will say 'error' when realising a bike. Also I cannot review the bikes anymore since a few years, it just stopped working once I reinstalled the app after deleting it by mistake. I have tried to uninstall and reinstall the app but it still doesn't work. A lot bikes and bike racks are damaged and you waste a lot of time to find a good bike. The maintenance should definitely be improved and vandalism is a big problem.

What's new

We are regularly updating the app to improve your experience. This new version improves stability and display of bike availability data on the map