Diana D
Horrible! Takes my money for the tier upgrade. After I had already upgraded. Says I'm eligible to take an advance, but when I try something pops up saying I've exhausted something, but I can't read the rest of it and it disappears. If I'm paid up, both for advance and subscription, and I've waited the "cool off" period, I should be able to get my advance!
121 people found this review helpful
Hi Diana, we sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at hello@volafinance.com. Thank you.
Kimberly Speed
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Edit: Suggestion from developer worked so I have updated my rating to 5 stars. This service has always been good until I had this issue and now it's back to being great again. It worked great for a long time. Now all of a sudden, I can't confirm my advance. It gets to the confirm advance screen, but the button isn't there to actually confirm it. I have uninstalled and reinstalled and it still does not work.
59 people found this review helpful
Vola inc.
15 November 2023
Hi Kimberly, your phone text font size may be too big, so you can't see the confirm advance button at the bottom of your screen. Please reduce the text font size of your phone. You should be able to confirm the advance on the app after this.
M M
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It was okay for a while. However, one day, it just randomly decided my bank was no longer eligible, even though it was on the approved list. When asking customer service, they said to just said add a different account. Very frustrating, but hey, if your bank is supported, it can help someone for sure. Update: I state a problem, and it is made out to be my fault? No. I always made my payments and paid the high subscription fee. Just stay away. There are way better apps.
70 people found this review helpful
Hi Mikaela, sorry for the inconvenience. I have observed that banks do unqualified after a few months, if you have multiple payment failures. So the best way to continue with our services is to add a different bank account which passes all our basic eligibility requirements.