Carrier Home
2.5star
4.33K reviews
100K+
Downloads
Everyone
info
About this app
The new Carrier Home app features a contemporary look and feel that allows homeowners to control their Infinity system remotely.
The app features an enhanced homeowner experience, improved functionality and increased connectivity performance between the mobile device and their Infinity home comfort system. In addition, homeowners will be able to learn more about the air quality around their home, including a snapshot of various pollutants levels and the Air Quality Index in the atmosphere near them.
We update the app regularly to introduce new features and enhancements and look forward to your feedback.
The app features an enhanced homeowner experience, improved functionality and increased connectivity performance between the mobile device and their Infinity home comfort system. In addition, homeowners will be able to learn more about the air quality around their home, including a snapshot of various pollutants levels and the Air Quality Index in the atmosphere near them.
We update the app regularly to introduce new features and enhancements and look forward to your feedback.
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Ratings and reviews
2.5
4.2K reviews
Melissa Dominguez
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5 July 2024
I wish I could leave zero stars... This app is constantly out of synch with the thermostat unit. More often than not, we command a change in temperature, and it doesn't propagate to the thermostat unit. The latest bug in the app is a mismatch in time zone between the wall controller and the app...so the preset schedules are completely messed up and they change based on the app and not the wall controller time. The carrier app and wall units are absolute junk.
5 people found this review helpful
Carrier Corporation
8 July 2024
Dear Melissa, Thank you for bringing this to our attention! We apologize for any inconvenience caused, we request you to share the below details at resdigital@carrier.com along with a screen recording of the issues for technical team to look into: Primary email address, Account username,Thermostat serial number, Sincerely, Carrier Home App Team.
John Goff
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29 May 2024
sometimes messes up but overall it's been pretty good. I'm happy with it. Edit: I originally gave it 4 stars. I'm now giving it 2 with strong consideration to giving it 1. I came here to see if there was an update as the app doesn't respond to changing the profiles. Once you try, it doesn't respond at all, you can't even back out it basically crashes. App goes off line far to often. Needs an update that fixes all the bugs.
3 people found this review helpful
Carrier Corporation
16 June 2024
Dear John, we have fixed the issues you're encountering with the home app in the latest version of the app (1.8.3). Request you to update to the latest version and let us know. If you are still facing the issue, please drop us a note with a screen recording of the issue at resdigital@carrier.com. Sincerely, Carrier Home App Team
John Weimer
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27 May 2024
Was never a great app, however the latest update looks exactly the same as before the update. The only thing different now is nothing actually happens when you change the setpoint on the app. This app is currently completely useless. Cool, I can see the temperature of my house. Can't change it though. If the engineers / programmers want valid input from a local source in FTW, feel free to reach out to me. You can find me by reaching out to the local Carrier distributor.
8 people found this review helpful
Carrier Corporation
16 June 2024
Dear Dude, Thank you for bringing this to our attention! We apologize for any inconvenience caused, we request you to share the below details at resdigital@carrier.com along with a screen recording of the issues with the app for technical team to look into: Primary email address, Account username Sincerely, Carrier Home App Team.
What's new
Bug fixes and improvements.
