
Dave Gattis
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I bought the communications kit for my Carrier Splits. I was skeptical because the links for the USB dongles didn't work. I'm not sure why everyone is complaining. This app works perfectly. All functions are accessible in the app, and I can see the status of both at the same time. Very happy with the addition!

John Brooks
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This is a very disappointing app. This is the only way to control our new split system. It is supposed to do “everything a thermostat does”. It does not. The “schedule” function does not work. You cannot have a different setpoint for heat and cooling. If you want to cool to 78 - it is also heats to 78. There are no instructions, no help menu - and no way to contact anyone for help The contractors' solution is to add a thermostat - for another $1,000…
5 people found this review helpful

Scott Reese
I wish I would have read all the other reviews b4 loading this app. It is absolute junk and there's no tech support. Shame on Carrier! I am trying to remotely control and manage four units at our church. I was able to finally "build" a schedule for each unit, but there's no evidence that any of the units is following the schedule. When trying to view the schedule for one, I get kicked to composing an email to customer support, which if sent gets bounced back as undeliverable!
4 people found this review helpful
Carrier Corporation
June 7, 2023
Dear Scott,
Thank you for reaching out! We appreciate your feedback and wanted to share some exciting news! We've released a new update for our app, addressing the issues you mentioned in your review. We value your input, and we hope this update enhances your overall experience. Thank you for your support!