![](https://play-lh.googleusercontent.com/a/ACg8ocIzAy6ZuyL4D6MiiG3Inbjrd22D7BdcV1wE23cwbFZS118Xug=s32-mo)
Alma Baez
Your app keeps stealing my 1000 bonus! It has done it 3 times already. By reading your other reviews, I see I am not the only one with this issue. Would be nice if you would fix it for once. Your Deluxe Spider 2, keeps crashing, slowing , and stopping. You should delete it. This is my first time playing your app and I am considering deletion.
8 people found this review helpful
PlayWell Team
11 June 2024
Hey, thanks for writing a review. Sometimes, the app may be slow but such instances are rare. If it happens too often, please let us know at playwellpro.customerservice@outlook.com. We'll have things investigated.
![](https://play-lh.googleusercontent.com/a-/ALV-UjXjdn2LO2S7k99T18WFJ08Nsnx596klDMuvb-jlPBWKZHZIsFPB=s32)
TecTI
I will update this if it gets fixed, but I'm already running into issues. First game I've played from the app, not all my time has tracked, despite being setup properly. The tracking is super intermittent, and I've lost out on easily an hour or more worth of tracked time. This needs fixed. Because if I'm already running into this issue, how much worse is it going to get the more games I play?
29 people found this review helpful
Hey there, we’re sorry to hear the app has not been tracking your play time properly. You can contact one of our support agents at playwellpro.customerservice@outlook.com for troubleshooting assistance.
![](https://play-lh.googleusercontent.com/a/ACg8ocJKlGbZrCjoRePMI9w5DCjFafyIOvEi0pNVnGsuG7uYxNwSXA=s32-mo)
Miguel Perez
The app pays out rather quickly, however, when there is an error in the app's tracking user activity the customer service is horrendous. The app supposedly tracks activity. So when the app fails to reward you for certain activities you have to jump through hoops to prove your activity. The app is supposed to be doing that. It tracks time played, but when your given a level bonus (a big bonus) the app totally ignores it.
31 people found this review helpful
Hey there, we’re sorry to hear the app has not been tracking your play time properly. You can contact one of our support agents at playwellpro.customerservice@outlook.com for troubleshooting assistance.