Reputation

Reputation.com

About this app

Manage your location’s reputation and elevate your customer experience from anywhere with the Reputation mobile app. With the app you can:

• TRACK PERFORMANCE: See a snapshot of your Reputation Score and site ratings.
• OWN YOUR REVIEWS: Read your location’s feedback and respond to customers quickly.
• GET MORE REVIEWS: Send out review requests to increase your review volume and overall ratings.
• MANAGE YOUR INBOX: Respond to customers who reach out via popular messaging apps.
• MONITOR SURVEYS: Analyze survey results in real-time and share responses with your team.
• ATTRACT CUSTOMERS: Respond to social comments and post fresh content to your channels.
• IMPROVE EXPERIENCE: Act on customer feedback by creating and tracking internal issue tickets.

Turn customer feedback into your competitive advantage with Reputation.

Ratings and reviews

11/25 Update- wow, you made it worse. The new update to the app and desktop are atrocious. Whoever changed it should be embarrassed. Support is less than unhelpful and has caused a MASSIVE problem on my GMB. Wouldn't recommend to anyone.

Not only is this the most unbalanced scoring system for awful review apps (designed for negativity and anger), it also does work very well. Can't see recent reviews. responded reviews sit in the I responded list for months, along with many other glitchy parts.

I use this as a manager for a busy pub in central london, I find it very usefull when not at the pub. but most of the time I cant see the home screen with all of the scores, it doesnt load. And theres no translate button for any other language on the website or on the app, and no copy and paste option making it difficult to understand the reviews if not physically at a computer. I use it daily and still love it but think it would be a great improvement if I could click "translate"

What's new

Bug fixes and enhancements.