Javier G
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How do you just keep breaking the app. Update: The bot broke the same way the previous one broke. I'm inclined to believe these things are made to fail after a certain point. both broke just after the warranty period. They weren't doing any demanding work. literally just pressing a static button and never being moved. don't bother with the company or their products. bad app, and worse products.
1 person found this review helpful
SWITCHBOT INC
28 March 2024
Hi Javier,
We apologize for the inconvenience you're experiencing. We're sorry to hear that you're encountering issues with the app. Could you please provide more details about the specific problems you're facing? If possible, could you submit feedback through the app so that we can assist you further? Thank you for your patience and understanding.
David Elias
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UPDATE 2 YEARS LATER: Inherent problems they had with the app are STILL not fixed. THIS COMPANY IS TRASH. UPDATE 1 YEAR LATER: This all is still awful to use. They put more effort into making it look pretty than having it work properly. DO NOT BUY THEIR PRODUCTS. It is very not worth the hassle. App is EXTREMELY unintuitive compared to other smart home apps. Also WiFi integration through the hub is terrible and inconsistent.
1 person found this review helpful
SWITCHBOT INC
29 June 2024
Hi David, I'm sorry to hear about the issues you're having with your Hub. Could you please provide us with detailed feedback via our app? Our team will help you resolve the issue as soon as possible. Thank you!
Jason Tsang
I'm using SwitchBot for the Smart Meter Plug. It works overall, but I found it difficult to switch to measuring a new data set and get accurate data for that day's project. Today's Energy display does not reset when the history is reset. Additionally, the Power On Duration is 4 mins off from the start of the day. Maybe a clock sync issue? Here would be some great features to add... 1) History Chart Energy consumption vs time (min, hour), 2) Energy cost with multiple rate input by time brackets.
1 person found this review helpful
SWITCHBOT INC
29 February 2024
Hi,
We're sorry for the trouble you're experiencing with the Smart Meter Plug. Your suggestions for improvements are greatly appreciated. Please submit your feedback through the app, so our R&D team can look into the issues and consider your feature requests. Thank you for your patience.