Linda Dee
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Doesn't pay out. Don't waste your time. I won a gift card and they won't deliver. 25 dollar gc. Update 9-13-24. I tried contacting Toluna 5 or 6 times and never received any help. I uninstalled app and tried a couple of weeks later to reinstall. There is something seriously wrong with this app. Nothing works. Someone should be reaching out to me after all the attempts I made at contacting you about my gift card. There seems to be more bugs to fix now than before.
9 people found this review helpful
Toluna Android App
17 September 2024
We're sorry to see that your experience with our app is not at the level we would have liked. We strongly encourage you to report in detail any issue you might encounter to our support team so that we may properly assist you. They can be reached via the app's and site's Contact features, or by email at support@tolunahelpdesk.zendesk.com. Thank you.
Jennifer Bergman
This company is trash. I have been a member for a very long time and never had points expire. I had an issue with my account and couldn't log in, and support wasn't helping or answering my emails. After over a year of fighting to log in, my account was fixed. I lost over 15k points and have to start over. They said they had expired. I dont play that game! It was not my fault I couldn't log in. They took my points for no reason, and it's not stated anywhere they expire. Account deleted. KMA!!
1 person found this review helpful
Toluna Android App
18 October 2024
We're sorry to see that your experience with our app is not at the level we would have liked. We strongly encourage you to report in detail any issue you might encounter to our support team so that we may properly assist you. They can be reached via the app's and site's Contact features, or by email at support@tolunahelpdesk.zendesk.com. Thank you!
Cory Rath
Paid out my first two rewards (10$ paypal) with 5 days, but my most recent reward has been "processing" since October 14th, 2024 (review written November 4th). Also, I completed a 12,000 point survey in September, which is still processing too. Other than those two issues, Toluna has been a very great app, responsive, and actually works 90% of the time and I would happily change my review to a higher rating once these two instances are resolved (and if they don't occur in the future)
Toluna Android App
5 November 2024
We're sorry to see that your experience with our app is not at the level we would have liked. We strongly encourage you to report in detail any issue you might encounter to our support team so that we may properly assist you. They can be reached via the app's and site's Contact features, or by email at support@tolunahelpdesk.zendesk.com. Thank you!