
Eugenia Fomicheva
The App keeps logging off on my phone silently so when I need to contact my child urgently or see his location, I can't. The watch also sends SOS alerts randomly. The other night the watch rang after 22pm while it was supposed to be off on sleeping mode!
tclconnecthk
22 April 2026
Dear user, thank you very much for your feedback. We apologize for any inconvenience this may cause. We will consider your suggestions and user experience as important considerations for optimizing future versions.If necessary, you can contact the hotline center. The hotline number can be found on the TCL official website or the TCL Connect app.

MB Shimano
The app urgently needs an option to delete reminders. I created a daily reminder through the TCL smartwatch app, but there is no way to remove or cancel it anymore. This is a serious bug that needs to be fixed as soon as possible.

Vlada Ivkovic
- Flag inappropriate
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As a security bridge between a phone and a kid’s watch, it’s unacceptable for the app to randomly log out silently. My child was forced to leave the safe zone, and I didn’t receive any notification about it. Absolutely not recommendable, both the app and the watch are unreliable. UPDATE: Based on their generic reply, it’s pretty clear that they’re completely unreliable.
5 people found this review helpful
tclconnecthk
11 February 2026
Dear user, thank you for your suggestions and feedback. We apologize for the inconvenience. To help us fix it quickly, please:
Ensure the app is not closed or restricted by the phone’s battery saver.
Confirm the watch has good network coverage.
Enable all notifications for the TCL Connect app.