Virtual Assist

Allstate Insurance Co.

About this app

Get answers faster. Video chat with a service representative at your convenience – no appointment necessary! Virtual Assist allows you to chat and share video with representatives.

- Instantly connect with a service representative via video chat
- Easily switch between your front-facing and back-facing cameras during the call to show damage and speak face-to-face

Ratings and reviews

Requiring service advisors to download an app to their personal phones in order to properly communicate that a vehicle needs to be towed to another shop is stupid. "The transfer case is moving, and it should be stationary. See transmission shop," should be enough to communicate that a car needs to go to a transmission shop; not a body shop. It should only require a simple phone call; not a face-to-face conversation on an app I never wanted to install. I'm not paid to be the customer's adjuster.

The app disconnected 4 times while on a call. The appraiser had to keep calling me from his cell phone and giving me a code to reconnect. The camera wouldn't focus and there was no way to manually change the focus or select a point of focus so the video and photos he captured were blurry despite the fact that I have a Galaxy S22 Ultra with no damage to the camera. The audio didn't function properly so I couldn't hear the appraiser. I had to finish the call with no audio which was disgusting.

What a complete waste of time and effort to save Allstate money. If they plan on using the shop to do their job (the insurance adjusters), they need to work with the shop, for example: sending assignments through CCC One portal would be a good start rather than us estimators fighting an app and hacked up supplements. If it wasn't to help the customer, Allstate would no longer be welcome in my shop.

What's new

Internal Improvements