
Janice Stewart
The custom sound option is malfunctioning since the last update. I'm forced to reset the custom sound every time I stop rather than just being able to set it once at the beginning of the session. If I don't reset it, there is no sound being played at all.
SE Factory
September 8, 2025
Thank you for your feedback, Janice. We’re aware of this bug and have already fixed it in our upcoming version 3.3.0, which will be released very soon. Once the update is live, your custom sound will work as expected.

Greg C.
I was a beta tester for the new app, everything worked fine until just recently with the audio connectivity issues. I noticed that I can play a custom tone and it only works the first pass, then it must be manually put in each time after. I have alerted the company through the app/website. I give them a 5 star rating because the company has been very responsive to my feedback in the past and they seem very genuine as a company to the providers and their products.

Dr Sara Parsi di Landrone
The headsphone stopped working creating a lot of problem for my clients. Also the buzzers never really turn off so i need to constantly charge them. It has been a nightmare!
3 people found this review helpful
Hi Sara,
We are aware of a small bug in the current app version 3.0.0 that can cause headphone sounds not to play. The good news is that this issue is resolved in version 3.1.0, which is currently being rolled out and will be available within two weeks. The Pulsators have a motion sensor and their batteries should last for about two days.