AIA+ HK

AIA International Limited

About this app

The AIA+ mobile app for AIA Hong Kong and Macau customers helps you to manage your insurance, submit and track claims, enjoy AIA Vitality and much more!

Key features include:
- Pay your insurance premium and view policies, coverage and account value
- Submit and track the progress of your medical, accident, and travel claims; and check claim balance
- Find network doctors and access health services
- Earn and redeem fabulous rewards with AIA Vitality and AIA Points
- View and transfer ePremium coupons
- Learn about the latest AIA products and offers

View and manage your AIA insurance policies and accounts
- Quickly pay your insurance premium
- View your insurance policies, coverage details, account value, and MPF balance

Submit and track your claims
- Submit a medical, accident or travel claim
- Track the progress of your claim and receive status notifications

Access health and wellness services
- Find network doctors and healthcare service providers
- View your medical or AIA Vitality membership card
- Do health assessments, track your daily steps and accept challenges to earn rewards with AIA Vitality

And more!
- Register or update an account with your mobile number instead of login ID
- Log in with face recognition, fingerprint recognition, or password
- Earn and redeem fabulous prizes with AIA Points
- View and transfer your ePremium coupons
- Learn about the latest AIA products and offers

WARRANTIES, DISCLAIMERS AND EXCLUSIVE REMEDIES

The AIA+ mobile app/ web version is provided on an “as is” basis without any warranty of any kind, including without limitation all warranties of merchantable quality, fitness for a particular purpose or any other warranty whether expressed or implied. To the extent permitted by law, these warranties are exclusive and there are no other express or implied warranties or conditions including warranties or conditions of merchantability and fitness for a particular purpose.


LIMITATION OF LIABILITY

AIA shall not be liable for any indirect, incidental, special, punitive or consequential damages, loss of profits, loss of revenue, loss of data or data use, loss of business and/or loss of anticipated savings. AIA’s maximum liability for any damages arising out of the use of AIA+ whether in contract or tort (including negligence) or otherwise, shall be limited to the re-supply of the AIA Apps.


Note: “AIA” herein refers to AIA International Limited (Incorporated in Bermuda with limited liability).

Ratings and reviews

This is a a horribly complicated and disorganized app. It's reason enough to NOT engage with AIA for insurance or investment services.

since last few days when trying to upload claim constantly getting error "SOMETHING WENT WRONG", really frustrating!!! as a customer, if we delay in uploading a claim, even for 1 day AIA dont accept, why dont you fix bugs and issue in your app!!!

Slow. Everything I am clicking needs several seconds to load. Most importantly, I am logging in to check out the premium amount I should be paying. The app UI layout isn't designed for this purpose at all. It takes me minutes to search for the premium, and there is nowhere I can find the exchange rate. Please evaluate what users mostly do with the app, and show us what we need in seconds, not minutes.

What’s new

We are constantly improving AIA+ functionality and digital experience.
- Launched new feature, "Investment Calendar", to support customers stay on top of key dates and information related to investment option transactions
- Launched instant booking feature for “Find and book doctor” and “AIA Alta Wellness Haven” for AIA Club Alta members
- Other minor bug fixes and enhancements were incorporated