Sensi

Copeland LP

About this app

With the Sensi Smart Thermostat, you can enjoy complete control of your home comfort – Anytime. Anywhere.

Extensive Compatibility
Sensi Smart Thermostats work with HVAC equipment found in most homes*. Check compatibility at sensi.copeland.com/en-us/support/compatibility.

Easy to install. Easier to use.
Even if you’ve never installed a thermostat, we’ve got you covered. Clearly illustrated, in-app instructions will walk you through each step from start to finish.

As soon as you’ve installed and connected your thermostat, the Sensi app serves as an intuitive remote control that lets you set, change and program your home comfort from anywhere.

In-App Features:
Remote temperature control
Flexible 7-day scheduling
Usage reports
Service reminders
Geofencing
Auto changeover
Circulating fan
Humidity control**
Temperature limits
Smart alerts
Local weather
Early start
A/C protection
Keypad lockout

Smart home meets smart comfort. Simply pair to the smart home platform of your choice to seamlessly control all of your connected devices.

Smart Home Compatible
• Amazon Alexa
• Google Assistant
• SmartThings

*Common wire (c-wire) not required for most applications. Does not work with baseboard heat and some other systems. Common wire (c-wire) is required for heat only systems, cool only systems and heat pump systems.
**Humidification requires additional equipment and a professional installation is recommended. Dehumidification supported with AC and heat pump systems.

Ratings and reviews

I've used this 3 years. It worked fine until recently. It wouldn't connect to my wi-fi anymore. (No wifi changes) Showed "change battery" & "reconnect" errors. I changed batteries, & errors remained. I uninstall/ reinstalled the program 3 times!! After the 3rd time, I progressed through the connect to wi-fi pages far enough to see that there is NO SECURITY for my thermostat when using wifi. The app works now, but I'm wondering if it's worth it w/o added security.

The app has occasional instability and login issues. When login issues occur, it shows an error that says "Check your internet". However, switching to mobile data or another network doesn't fix the issue. I can only login once I've cleared the cache and open the app while on mobile data. Other than that, it's a good app with an intuitive interface. I loved the installation instructions and videos. It cleared up any confusion I had when installing my thermostat.

The device itself and the app are great. But, although the physical installation instructions were concise and easy to follow, the wifi setup with an Android at least, was a nightmare. I tried contacting tech support to no avail. Finally, I was able to resolve the install on my own (I do IT, but it still was difficult). It required several settings changes on my phone, which should have been clarified before step #1. Do the people who write these terrible guides ever actually try to use them??

What’s new

This release contains general bug fixes and optimizations to improve the user experience, application operation, and support for Sensi products.