
Erick Tejada
I use to love this app, but ever since the upgrade the camera motion controls ↕️ do not appear. Whats up with that!? They work on the baby monitor. But sometimes I'm outside and want to check in on the kids playing and only have my phone Or when we are out the house. Also keep getting Connection Error on 1 camera out of three. All on the same home network. Would like to put in a request, kindly add back camera motion controls into the app. Thank you.
3 people found this review helpful
Hubble Connected
October 24, 2020
Hello Erick, reinstalling the app makes no difference? The ‘Connection error’ indicates that a specific streaming method failed. Rebooting the camera or refreshing the camera list in the app helps to get the camera online again. If that doesn’t help, email me at david@hubbleconnected.com. Include this review for reference please!

A Google user
Worthless. I consider myself somewhat tech savvy but this thing is impossible. The directions are wrong. Directions say plug in wait for beep. It never beeped. Then It says hold pair button for 3seconds or more until you hear ready for pairing. Well that never happened. When I finally ignored the directions, I managed to get the thing paired but never actually got it fully setup. What else could I expect from made in China?
2 people found this review helpful
Hubble Connected
August 14, 2019
Hello Adam,
I'd like to take a closer look at the issues you've been experiencing. Please send me an email at david@hubbleconnected.com and mention the email address associated with your Hubble account. Also please add this review as a reference. Thanks! David & the Hubble Connected Team

A Google user
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Always has issues connecting to the camera. Sometimes works, most of the time it doesn't. You can call support and go through their process a million times, but will still have issues. My neighbor has the same one and says hers never works either. This was the entire reason we bought this baby camera for the wifi capability with this app. Super disappointed!!!
1 person found this review helpful
Hubble Connected
November 20, 2018
Hi Stephanie,
I can hear your disappointment, but I am here to help! You may try already to update the app version to 6.4.0 as we have jsut released it and let me know if with this version you still have this connection issue. My email is oliver@hubbleconnected.com. Thank you!
Oliver & the Hubble Connected Team