JPay

Jpay Mobile

About this app

The JPay App is the easiest way to stay connected and support your incarcerated individual.
JPay allows you to quickly send money to a trust account, send and receive Emails, photos, eCards and Videograms.
Purchase a tablet for your contact and fund their media account.

Features:
- Create your JPay account
- Send money with your credit/debit card once or schedule recurring transfers
- Purchase stamps for Email, Snap n’ Send® and Videograms
- Send and receive Emails
- Get new Email notifications
- Send emails to multiple recipients
- Prepay for an Email reply or transfer stamps
- Attach and send photos
- Send just a photo with Snap n’ Send
- Send a 30 second Videogram
- Setup a low stamp balance reminder
- Purchase tablet fir your contact
- Fund media account for tablet content
- Add/edit payment options and option to save card for future
- Manage your profile

Service availability varies, not all services available at all facilities

Ratings and reviews

It was doing great for a while it even had an update where you where able to get a notification from the app. But then they updated it again and that feature is no longer. I really enjoyed having it pop up on my phone, I get emails now from the app instead of a regular notification. I also don't like the time stamp on the messages. They are like 3 hours off from when they were sent/ received. I also have tried fixing the notification problem on my own but it still will not work.

I have been using this app now for 4 years. In the beginning, it was fine. I was receiving my alerts. So I knew I had a message all that good stuff. Now half the time when I try to open the app, it's glitching, and I literally have to wait until it stops blinking to enter my info. These last couple days, it had to be something going on with the whole system because I could log in to jpay or securus.

I'm not getting notifications for any emails. I have to check my personal email to know one came in and can't always do that. The new email icon in the app isn't working either. All the pics and videos sent are blurry, even if I send clear ones from my library rather than taking them through the app. Smh. This company needs to get it together. I emailed jpay with no success.

What's new

Bug fixes and user improvements