My CenturyLink

CenturyLink, Inc

About this app

The My CenturyLink app brings management of your account and services into one easy place.

You can use the app to:

• Connect your new service quickly with modem self-install.
• View and manage your bill payment with convenience and ease.
• Check your services, upgrade your Internet speed (if available in your area).
• Manage your settings.
• Visit Support to troubleshoot or optimize your service through self-help tools and videos.
• Get personalized alerts, so you can see the status of your order, or find out if there is an interruption to your Internet service.
• Plus, so much more.

Additional features for our Secure WiFi customers (Secure WiFi is available on compatible modems leased from CenturyLink):

• Parental controls to guard against inappropriate web content.
• Pause and resume internet access of devices on our WiFi.
• Schedule online and offline times for devices and users.

Learn more about Secure WiFi by visiting https://centurylink.com/home/help/internet/secure-wifi

We're here to help! You can get in touch via http://www.centurylink.com/contact

Ratings and reviews

The options in the actual app are never what they show in the help topic. I use it to pay my bill/change my wifi password. When I actually find it I can't tell you how I got there. Sometimes it shows the options I want, sometimes it doesn't. 80% of the time, it is "experiencing technical difficulties" anyway. Several months ago it did not record my payments multiple times, even though I had the bank statements showing a deduction. They charged fees. It was a mess.

This app needs work! Everytime I want to make a payment it says "We're sorry, we experienced a system issue while submitting your payment". Or it will keep processing and processing and won't make my payment. Then when I log in it says they can't find my account at all sometimes. And I am putting in my info straight from the bill itself. Please fix these issues with your app.

I see, from reading other reviews, that this is just another one of CenturyLink's horrible business practices. I've been complaining about my service since I had it installed. They have sent multiple technicians who have each found something wrong on their end. Now their only solution is for me to disconnect from Wi-Fi all the reasons I have Wi-Fi for in the first place. I can't even sign in to this new "app". It isn't even an app anymore. It's a link to Chrome.

What’s new

With each new release, we are always resolving bugs and working on improvements to the visual design. This version includes:

• Minor updates and stability fixes.

As always, we're here to help! If you've encountered a problem, want to provide feedback, or require support, you can get in touch via https://www.centurylink.com/contact or on Twitter @CenturyLinkHelp