My CenturyLink

CenturyLink, Inc

About this app

The My CenturyLink app brings management of your account and services into one easy place.

You can use the app to:

• Connect your new service quickly with modem self-install.
• View and manage your bill payment with convenience and ease.
• Check your services, upgrade your Internet speed (if available in your area).
• Manage your settings.
• Visit Support to troubleshoot or optimize your service through self-help tools and videos.
• Get personalized alerts, so you can see the status of your order, or find out if there is an interruption to your Internet service.
• Plus, so much more.

Additional features for our Secure WiFi customers (Secure WiFi is available on compatible modems leased from CenturyLink):

• Parental controls to guard against inappropriate web content.
• Pause and resume internet access of devices on our WiFi.
• Schedule online and offline times for devices and users.

Learn more about Secure WiFi by visiting https://centurylink.com/home/help/internet/secure-wifi

We're here to help! You can get in touch via http://www.centurylink.com/contact

Ratings and reviews

Don't use this service! Terrible customer service. There is also lots of downtime. I have gone up to two weeks without service that could have been fixed remotely, but they want to send out a technician every time there is a problem-and that's usually going to be you paying for it. I spent as long as two hours waiting for help online only to get disconnected before I could chat or talk with an agent. I just got signed up with Clearnetworx and it was an awesome, flawless experience!

The options in the actual app are never what they show in the help topic. I use it to pay my bill/change my wifi password. When I actually find it I can't tell you how I got there. Sometimes it shows the options I want, sometimes it doesn't. 80% of the time, it is "experiencing technical difficulties" anyway. Several months ago it did not record my payments multiple times, even though I had the bank statements showing a deduction. They charged fees. It was a mess.

Always experiencing technical difficulties, so "try back later". This app is useless. The only things I have been able to do (on the rare occasion that I have been able to get into it) is pay my bill twice and read an article. I can never find the info I'm looking for. I would think that such a large company might have an IT team that could reliably maintain an app for their customers.

What’s new

With each new release, we are always resolving bugs and working on improvements to the visual design. This version includes:

• Minor updates and stability fixes.

As always, we're here to help! If you've encountered a problem, want to provide feedback, or require support, you can get in touch via https://www.centurylink.com/contact or on Twitter @CenturyLinkHelp