Intuit Field Service

JLL

About this app

There is no cost for this mobile app, but it requires a working trial, or paid subscription of Intuit Field Service Management. To log in use the same company name you see on your Person Profile in Field Service Management. Contact support if you have questions.

The features in this app include:
* View Manage "Active Work Orders"
* Process Work Orders
* Process Service Agreement Work Orders (part of an optional module)
* Add and View Time Card Records (part of an optional module)
* View Work Order Details
* Accept Signature on Work Order
* Email Work Order
* View and Edit Custom Fields
* Configure Work Order Lists
* Configure Work Order Details page
* Error Reporting/Send Log
* Receive Work Order Alerts
* View and Add Text Notes
* View Picture Notes
* Attach Picture Notes from Device Albums
* Attach Photos from the Device Camera
* View Equipment Service History
* View and Edit Equipment Attributes
* Add Equipment to Site through Work Order
* Change Equipment on Work Order
* See Work Orders Where I am Secondary
* Send GPS Location from the Field
* Price Up Invoice from the Field
* Email Invoice
* Take payment in the field though (additional fees apply)
* Email Receipt
* View and Manage Received Alerts
* Configure Mobile App through Settings
* Create work orders and customers
* Re-assign work orders

This application is NOT compatible with CorrigoNet or WorkTrack Facilities Management.

Ratings and reviews

DON'T build your business around this service. We chose it because of the Intuit branding, but it seems to be just a rebranded older version of Corrigo's work order management software that's still stuck in 2012. When Intuit makes changes to their API, the service isn't updated until a day or two AFTER something breaks. There are broken links in the web app that have never been fixed after JLL acquired Corrio in 2015. The support agents are polite, but don't seem familiar with the product.

Bee using since 2014. Pretty good app and desktop interface. Program is really easy to use and navigate. However no useful updates. Unable to text alert customer, Unable to schedule online, When tracking equipment information and custom attributes previous work order equipment information is erased, thus making it difficult to have a clear understanding of equipment previously worked on. Also when taking payments it does not show a zero balance on the invoice.

As a service tech, I don't experience many issues with this app. I would suggest adding a second "signature" screen so customers can print their name. Additionally, it'd be great to have the option to see active status on work orders (such as en route and working) on the notification bar. I often forget to pause work orders but I'll always see notifications.

What's new

The latest release contains a number of minor bug fixes.