
Jupiter Jones
Website and app constantly have something wrong, not working, misspellings, or just down at random hours. If you like not having access to your money when you need it, with frequent blackout periods for "maintenance" that they don't tell you about and silly high fees for no reason, Cosmo is the app for you. I think the funniest part is when I send in mistakes / misspellings / issues to the support team I never even get a thank you, it's just fixed a couple hours after they've read my DM 😂
14 people found this review helpful

Megan
Been having so many issues every since I got it. Previously I had been unable to transfer my bank RBC for some reason, and now I cannot even use my card for cosmopay. So I tried to go back to transferring again to my bank but still the same issues the money is returned, or the app just closed when I go to the bank transfer section. Also I had to email them twice I only got a response after the second time. And they didn't even tell my why I can't use my cosmopay card anymore.
1 person found this review helpful

Grant Squires
Non-existent customer service. They had a major credit card company pull out of their contract and all the prepaid cards just stopped working, and I never got an email or any word about it - I had to email them to find out what was going on. They condescendingly said "yeah, that company backed out, now you have to follow this link and sign up again to get a new card." Six months later, nothing, no card, no communication at all. Just send another email and got an AI bot response. Do not use them.
8 people found this review helpful