Desk.com

Salesforce.com, inc.

About this app

Whether you're on the road or just in the conference room, the Desk.com mobile app will help you stay on top of customer issues, collaborate with your team, and track and quickly respond to cases. It's that easy and it's always safe and secure.

Use this app from your Android phone or tablet and never lose touch with your customers, even when you’re on the go. (The Desk.com mobile app is also available for iOS.)

Features:

• Use Desk.com on your Android phone or tablet

• Automatically sync with your Desk.com site

• Reply to and resolve customer requests

• Search across cases by keyword, customer name, or case ID

• View all of your customer inquiries

• Check in on your support queues

• Add internal notes for only colleagues to see

• Add quick replies and actions (macros) to cases

• Set case status and priority

• Assign cases to agents and groups

• See detailed customer and company information

• Find out about new cases with push notifications

Ratings and reviews

Usually this app is great, I use it to keep an eye on my cases in Desk while working. However, i'm no longer able to access the settings. This is necessary for me to receive notification alerts. When trying to go to 'Help', the app crashes. I've tried uninstalling and re-installing again. I've cleared data and cache. Tried 'forced stop'ping. I've even rebooted my phone. Please help. If fixed will rate 5/5, easy.

Every time I try to use a macro, the entire app crashes. This makes it completely unusuable for my work.

About as good as the web app

What's new

We fixed a bug causing macros with replies not to execute successfully.