El Palacio de Hierro

El Palacio de Hierro SA de CV

About this app

Mi Palacio: The official app of El Palacio de Hierro.

Don't miss Palacio Nights from September 25 to October 27, 2025.

Few stories are as fascinating and endearing as that of El Palacio de Hierro. Since our founding in 1888 and the opening of the first department store in Mexico City's Historic Center, we have been pioneers and a benchmark for luxury department stores in the country. Over 135 years, we have become part of the life and history of Mexico, forging close ties with more than five generations of Mexicans. We are a proudly Mexican company that represents and selects the best of the world and the country. "I am Totally Palacio" is a way of being, living, expressing, and celebrating personal style.

Download the Mi Palacio app and take it everywhere. Celebrate your style and live a unique shopping experience with your Palacio Card.

Find the best luxury, fashion, beauty, jewelry, home, and technology brands from the palm of your hand.

Learn about some of the features you can enjoy in your Mi Palacio app:

A unique shopping experience

In "Mi Palacio," we offer an exclusive selection of the best brands in women's, men's, and children's fashion, beauty, perfume, watches, jewelry, home, and technology. Carry the style and luxury of El Palacio de Hierro with you wherever you go and discover a platform that combines the best design with innovative features.

Exclusive benefits in the Mi Palacio app:

- Do you have an image of an item you love? Take a photo or upload it from your gallery and let our image search find it for you.
- Save all the items you like in "Favorites" and find them with a single click.
- Receive personalized notifications about exclusives, pre-sales, and promotions directly to your phone.
- Make your purchases with your Palacio Card, bank cards, debit cards, or PayPal.
- No matter where you are, we ship to all of Mexico.
- Make returns at any of our stores without complications.

Additional Features for Palacio Card:

- Pay your Palacio Card securely from the app.
- Manage your Palacio Card quickly and easily with the on/off feature.
- Check your account status, balance, Palacio Points, and transactions at any time.
- Add all your Palacio Cards and additional cards to your app and manage them in one place.

With "My Palacio" you have access to:

Fashion Trends: Explore a wide range of luxury items, from handbags, shoes, and jewelry to designer clothing and children's fashion. Discover styles from iconic brands like Gucci, Kurt Geiger, Veja, Chanel, Balenciaga, Alexander McQueen, and more.

Beauty and Personal Care Products: From exclusive fragrances to makeup and skincare products, the app offers the best options for every style and need.

Home and Technology: Equip your home with luxury products, furniture, and the latest technology. Find televisions, laptops, appliances, and more.
Our featured categories include:

- Fashion and Accessories for Women and Men
- Beauty and Fragrances
- Technology and Appliances
- Home and Decor

Why download the "Mi Palacio" app?

- Exclusive promotions: Access discounts and benefits only for app users.
- Ease of use: Browse thousands of products and find what you need.
- Secure shopping: Enjoy the security and trust of El Palacio de Hierro with every transaction.

Join the "Soy Totalmente Palacio" community

Download "Mi Palacio" from El Palacio de Hierro and transform the way you shop today.

Ratings and reviews

Slow and not easy to go

I've been waiting for this app for years!!! still have some glitches like sometimes my favorite list is gone and then is back and is not showing updated unfo in regards with my purchases but besides that is AWESOME!!

If you add favorites foes not keep them all. the logistiv is so slow I bought 2 weeks ago ans still in process!

What’s new

¡Nueva actualización de Mi Palacio!

En esta versión, hemos:

Corregido errores: Hemos escuchado tus comentarios y solucionado diversas incidencias que afectaban el funcionamiento, garantizando una experiencia más estable y confiable.