BCBSIL

Blue Cross and Blue Shield of Illinois

About this app

The Blue Cross and Blue Shield of Illinois (BCBSIL) app provides access to the Blue Cross and Blue Shield of Illinois member information and resources. BCBSIL app also provides shopping information such as getting a quote and tracking an application.

Members can:
• Login, register or change password
• Easily access coverage, claims, and ID
• Check deductible and out of pockets amounts
• Find an in network doctor, hospital or facility
• Find a nearby urgent care facility
• Estimate the costs of procedures, tests and treatments
• View patient reviews and average wait time
• Search for doctors that speak Spanish
• View medical benefits and copay levels
• View pharmacy benefits and copay levels
• Send ID to Apple Wallet for offline access
• View their Explanation of Benefits
• Log in via Touch ID
• Share ID Card
• Live Chat with Customer Service
• Members with applicable pharmacy coverage can search for drug information and cost estimates, view and compare nearby pharmacies, and view reminders related to their prescriptions
• Members with applicable coverage can access MDLive for virtual visits with a doctor (MDLive uses allergies and medications from your HealthKit when requesting a virtual visit)

Ratings and reviews

I used the chat feature on Galaxy s22 and the "Send a Message" area is buried beneath the android buttons so I had to change my phone settings to Gestures Just to click it. Then when I did, the keyboard covered the text window so I was typing blind. I told the Rep about the issue and that she might want to report it but she said it's an issue on my end and no other customers have an issue. I promise you it's not on my end, I've never had this issue in another app.

A poorly designed app. Their developers would have been better off making their website mobile friendly than creating this app. The log in process is extremely clumsy and app functionality is very limited. For a while I couldn't even get my ID card on the app. Not worth downloading, you're better off just accessing the desktop site on your computer.

This app totally SUCKS, won't even bring up the virtual keyboard to input the security code BCBS sends. HORRIBLE !!! It appears that I'm not the only one having issues with this app. Even when it WAS working, I kept having to get a new security code every time I brought it up. This gets very old, and it's very frustrating! This needs to be resolved!

What’s new

General improvements and bug fixes.