
Vincent “Autumn Moon” Warnock
I was advised by my partner and FA to use the app. When it works, I have access. Lately the problem is it refuses to let me logon. My id is auto saved and I have to manually type in my password. After that, nothing. The "sign in" button doesn't recognize my tapping, in other words, i can't logon. I have to constantly contact my FA to send me documents though email or i have to go their site. This app needs a serious overhaul.
168 people found this review helpful

Augres Mich
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Liked my rep but apparentlyPenny got rid of my rep while rep dealing with hurricane issues rather than providingsupport. Not happy withhow happened...Most of POSITIVE reviews are not about APP, but the Rep. The most recent update is still bad. APP is totally deficient!! App gives less and less valuable information with each update. High reviews number based on rep reviews rather than APP REVIEWS!! Need more market news and charts!!
80 people found this review helpful

A
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This app worked really well for years, now in the last couple months it no longer works on my Android. Really disappointed in EJ that updates are causing compatability issues on my 2 year old phone. I understand that EJ is blaming Google security, but all my other apps are secure & working fine -why an issue for EJ only? Don't create updates that make your app unusable for a substantial number of your clients who are using devices that are more than a year old.
11 people found this review helpful
Edward Jones Investments
November 11, 2025
We apologize for the inconvenience. Google has stopped offering security support for Android 12. We prevent our app from being used on unsupported operating systems to help protect our clients' information. You can still use your device to access your account information by signing in to the Edward Jones Online Access website via the web browser.