HHAeXchange

Homecare Software Solutions LLC

About this app

The caregiver app for all HHAeXchange users. Not applicable to Texas, Illinois, or Massachusetts.

The HHAeXchange Mobile App empowers caregivers with an easy-to-use app to clock-in and out right from their smartphone.

Seamlessly connected to their agency and available in multiple languages, the Mobile App allows caregivers to view their schedules, get directions to the patient’s home, clock in and out, communicate with their agency, and accept new cases – all while on-the-go.

Electronic Visit Verification (EVV): lock-In and Clock-Out with the simple tap of a button. Whether the visit occurs in the home, or out in the community, HHAeXchange will verify the start of the visit by matching an approved patient address to the clock-in GPS coordinates.
Scheduling: See your scheduled visits in real-time. View patient info like demographics, plan of care tasks specific to the patient, and directions to the patient’s home.
Case Broadcasting: Get immediate notifications when a shift becomes available and request or reject it on the spot.
Visit Notes: Easily add comprehensive visit notes, including text, image, and/or recorded audio.
Messaging: Communicate with your agency in real-time through the App’s Message Center.


Disclaimer: The HHAeXchange Mobile Application requires an active internet connection (3G, 4G, or WiFi).

Ratings and reviews

Edit: It got even worse. Barely usable. Constantly signs out. When signing back in, errors that I need to be signed in again. Requires full restarts. Doesn't respond constantly. Delays when confirming, causing confusion. Occasionally doesn't confirm clocks. NYS really has to intervene at this point. I'm a former IT and I find this frustrating, let alone the general HHA. Either fix this or don't require EVV.

Having the same issue as everyone else. Worked perfectly fine and then maybe a month ago it's been incredibly glitchy and slow. Luckily with my tech knowledge I can get it to work but for the average user it is a horrible horrible experience. I'm really not surprised though. The company I work for doesn't care at all so why would they use an app that cares anymore

This app is horrible. At first it was OK, but after a few months of usage it's almost completely unresponsive, my phone constantly informs me that the app is taking too long to respond, either close app or wait, of course I have to wait because I'm trying to complete a process, sometimes just signing in and out can take 10 MINUTES, MAYBE MORE! Incredibly frustrating.