
A Google user
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They only let you get quotes twice, then you get locked out. My first guy stopped showing up after the first visit. The second one tried to jack the price up by $8 a week after hiring (not a one time surcharge, they wanted to increase the base rate they quoted me). So now I can't look for more options because I've used up my two quotes. Oh, and this app does not offer customer support. At all. No email, no phone number, no social media, nothing. I thought that was required by Google Play.
104 people found this review helpful
We're sorry to hear about your experience with the app. We apologize for any inconvenience caused. Please reach out to us at team@yourgreenpal.com with the details of your issue, and our team will assist you further. We appreciate your feedback and want to ensure that we address your concerns. Thank you for bringing this to our attention.

A Google user
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App won't allow me to log in, so despite having an account on their website it says an account doesn't exist under my username. 1st bid never showed, despite me being flexible with his service time by more than a day. Text and called back and forth about when he would show, but eventually ghosted me. App doesn't provide a way to leave a review on a cancel/no-show. Had to wait 3 days after his no-show to schedule a new set of quotes. Service claims you will get multiple quotes, but only got one.
15 people found this review helpful
We apologize for any inconvenience you encountered while using our app. We strive to provide a seamless and reliable experience for our users. We would like to investigate this matter further and assist you accordingly. Kindly reach out to us at team@yourgreenpal.com with your account details, and we will work to resolve this issue promptly.

Pam Jernigan
Found a lawn care service at a good rate almost immediately, and my grass was cut when I wanted it. Dude did a good job, but didn't report he was done, and until he uploaded a picture of my finished lawn, we couldn't get to the next stage in the process. Kind of frustrating since it was the first time I'd used the app. I had his number, though, so we were in contact and could work it out.
3 people found this review helpful
Hi Pam, thanks for the positive review! We're thrilled to hear you found a reliable lawn care service through GreenPal. We appreciate your feedback and apologize for any inconvenience. We'll work on improving our communication process to ensure a smoother experience next time. Thanks for choosing GreenPal for your yard maintenance needs! 🌿