
Zach B
I paid for the full version to gain access to all of the app's features, but my phone needed a factory reset, and now I can't access the paid features. Even when I click the "Upgrade" button in the app, Play Store just tells me that I already own it. There's no option or selection to restore my purchase. I only got to use the app for one conversion, and now I feel like my money was wasted.
3 people found this review helpful
Hi there, We are sorry to hear you had a bad experience using our app. We will pass your feedback on to our developer. In the meantime, our team would love to help you with your concern, feel free to contact our support team here: https://www.nch.com.au/support/index.html. We appreciate your feedback. –NCH Software

A Google user
No External Drive Support...is a fail off the bat. Like, im sure someone uses local storage for media..., but there isn't a app category that is more likely to leverage external storage, e.g., SD, or even attached, than photo/video and audio. So HOW on earth, THIS app doesn't have that built in is not only an epic fail, it calls into question the entire product and program management competence. I cannot even TRY, and not sure I trust enought to BUY, if i could use it successfully.
36 people found this review helpful
NCH Software
February 25, 2020
Hi Aaron, thank you for contacting us. We are sorry for the inconvenience this may have caused. The best resource to help you troubleshoot the issue at hand is our Support Team. They can be reached here: https://www.nch.com.au/support/supportcontact.html?software=Switch
-NCH Software Team

A Google user
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Too difficult to use. Spent about 30 minutes trying to figure out hot to use it without success. I installed Video to MP3 Converter app (for video or songs) and in about less than 5 minutes I was already converting WMA format to MP3. They do better job than you do, developers! This app's rate is 4.0 while the other one has 4.8 so you are lame!!!! No need to contact no team support. Too difficult to use. Just make it easier like other apps. Get your head out of your asses!
9 people found this review helpful
NCH Software
January 21, 2020
Hi there we are sorry to hear you are experiencing difficulty issues. We would love to enhance your experience. Have you contacted our Support Team? They are always available here: https://www.nch.com.au/support/supportcontact.html?software=Switch
-NCH Software Team