Travelio: Apartment & House

3.8
45.6K reviews
1M+
Downloads
Content rating
Everyone
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About this app

Need a temporary home? Rent an apartment at Travelio and enjoy our "Rent 1 Month, Get 1 Month Free" promo! This offer is valid for hundreds of fully furnished units. Come find your dream apartment now!

Why Rent at Travelio?
• Immediate check-in within 2 hours after booking
• Property showing without additional fees for 4 months rentals or longer
• More than 18,000 properties available in 16 cities

Various Choices of Property
• Apartments with thematic interiors design at #LioStay units
• Living in a hotel starting from Rp3 million/month with #Hotel Residence
• Rent minimalist house at #TravelioRealty

Get Cheaper Price with Various Promos
Get discounts up to IDR 150K for daily rentals, IDR 2 million for monthly rentals, IDR 10 million for yearly rentals on selected properties.

Flexible Payment Methods
Rent yearly, pay monthly without a credit card.

Customer Service 18 Hours
Operating hours from 07.00 to 01.00 WIB. If you encounter any issues, please contact 021 3952 4523 (Phone), +62 85179939341 (WhatsApp), hello@travelio.com (Email), or via "Talk to Us" feature on Travelio app for faster response.

Join Travelio Property Management
Own vacant apartments or houses? Register your property to Travelio Property Management and get monthly passive income!

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PT. Horizon Internusa Persada
Jl. Ir. H. Juanda III, 20, Kebon Kelapa, Gambir
Kota Adm. Jakarta Pusat
DKI Jakarta 10120
Updated on
Oct 1, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Messages, App activity, and App info and performance
This app may collect these data types
Personal info, Financial info and 2 others
Data isn’t encrypted
You can request that data be deleted

Ratings and reviews

3.7
45.1K reviews
Lodewijk Wensveen
September 26, 2024
0/10 Worst experience ever. When I arrived, the AC didn't work and took a week to fix after 3 missed appointments where no technician showed up. Throughout my stay, there were constant extreme noise issues from neighbors. Their so-called "customer support" is completely useless—they ignore you or provide unrelated answers. Never in my life have I experienced this before. Try contacting building management directly for rental or using another app. I strongly advise against using this app.
13 people found this review helpful
Did you find this helpful?
Travelio.com
September 26, 2024
Hello Mr. Lodewijk, we apologize for the inconvenience you have experienced. Travelio always strives to provide the best service and units in the future, regarding the AC and noise problems around your unit we check that it is already in the handling of our team via whatsapp. Please stay connected via Whatsapp so that the problem can be resolved-nv
Hamzah Yusuf
September 2, 2024
I had a great experience booking an apartment in Surabaya through Travelio. The app was easy to navigate, and I found exactly what I was looking for. I also want to give a big thanks to CS Nina, who went above and beyond to help me with my booking. She was patient, attentive, and made sure everything was perfect. I’ll definitely use Travelio again.
7 people found this review helpful
Did you find this helpful?
Travelio.com
September 3, 2024
Hi Hamzah Yusuf, thank you for your feedback. This is a reference for Travelio always to upgrade both in terms of services and units, if you need assistance, don't hesitate to get in touch with us on the app live chat or Travelio customer care number at +622139524523 or Travelio whatsapp number 62851-7993-9341. -Asr
Nicolas Wijaya
September 23, 2024
Bad experience slow res from CS. Didn't get my deposit yet after 30days checkout. They keep telling me i haven't paid the electrical and water billing for several times. Which i already paid the bill even i paid the bill for the same period twice, cause they ask for it 🫤. Disappointed.
Did you find this helpful?
Travelio.com
September 23, 2024
Hello Nicolas, we apologize for the inconvenience. We will certainly improve the quality of our service, related to deposit refunds and bill payments we check are already in the handling of our team via whatsapp. If you need further assistance, please contact us at Travelio app Live Chat or Travelio whatsapp 62851-7993-9341-nv.

What's new

Squash Bugs
Enhanced search result
Enhanced flow and performance

App support

Phone number
+622180600904
About the developer
PT. HORIZON INTERNUSA PERSADA
hello@travelio.com
Jl. Ir. H. Juanda III No. 20 Kel. Kebon Kelapa, Kec. Gambir Kota Administrasi Jakarta Pusat DKI Jakarta 10120 Indonesia
+62 812-9089-3000

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