Packeta

Zásilkovna s.r.o.

About this app

Send your packages to the Z-BOX.
Z-BOX is a self-service dispensing point for the Packeta, thanks to which you will no longer be like a thorn in the side and wait for the courier to call you. Delivery price from 89 CZK. Nonstop operation.

With the Between Us service, you simply send the shipment to another dispensing point or to the door in no time - without queues and long waits. No more paperwork, long forms or label printing. And from 89 CZK.

Thanks to the application, you also have an immediate overview of all your shipments. Both about the ones on the way and the previous ones.

What awaits you in the application?
Sending a shipment - Between us
No more paperwork, forms or label printing. Send our shipment in no time with our mobile application, in which you will find the Between Us service. All you need is a phone and online payment.

Shipment return
Do you need to return the shipment to the e-shop? No problem. The application allows you to easily return the shipment, just enter the code you received from the e-shop. You don't have to fill anything else.

Tracking
Thanks to detailed shipment tracking and connection to our system, you will know exactly where the shipment is located.

Push Notifications
Be in the picture. The application notifies you immediately when the shipment is ready to be picked up.

Dispensing points
Thanks to the interactive map, you can search for the nearest dispensing points in the area. The built-in filter also allows you to select the places where you can pay by card, for example. In the detail of the dispensing point you will find a description of how to get there, including photos or opening hours.

Shipment archive
In the shipment archive, you can view all your shipments that have ever been paired with your account.

Ratings and reviews

A year or two ago, I had many issues picking up packages, but things improved — boxes open faster now and usually deliveries are on time. However, this time I ordered something valuable, and the box was full. They said they’d redeliver the next business day, but it’s been a week with zero updates. Customer service doesn’t reply at all. Really disappointing experience overall.

terrible experience first hand, copying data from Gmail to packeta switching from window to window, it skips the steps, forward, applying coupon before filling out the price for recipient, moves you to last page, so one package took me 5x to retype and restart the procedure. you cannot go back, and if you apply coupon and fill out the price to be payed by recipient you will be hit with 1.4 euro shipping fee. gpay fee probably. there is no way you can go back to check all data, its always forwar

This is maybe the worst shipping and delivery service I have ever experienced. Drivers never delivery. They make a quick call and before you pick up they send a message that you're not at the location. Then they leave your package wherever makes them happy. Poor or no customer service at all. They make fun of people forced to chase packages around the city. Beyond terrible!!!

What’s new

You can now pay quickly and securely using a QR code – just scan and you’re done.
We’ve added the option to set delivery preferences – this lets Packeta know where and how to deliver your parcel if it gets redirected.
This update also includes minor bug fixes and improvements.