
Inuyasha
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The latest update dropped support for many fairly recent versions of Android. Not everyone buys a new phone every year. Edit:response to dev comment: the app states to update to the latest version to continue using it, but the latest version will not install on Android 11 and older. It is not an account issue, is it an app issue. They blocked old versions from accessing the dashboard, while preventing users from updating.
16 people found this review helpful
Northwell Developer
February 13, 2025
Hi, we apologize for any issue you might be having! Please send the details of your issue to accountsupport@northwell.edu and include Ref#86489 so we can assist you as soon as possible.

Lisa Megna
This app WAS fantastic as I see multiple specialists from Northwell Health due to severe injury with many other issues that have resulted. It was so easy to less stressful to make appts, arrange for tests, view records & results, etc. Now I can't use app at all! I keep getting full screen message that my device is no longer able to use this app!! I NEED ACCESS TO MY NORTHWELL HEALTH INFO - PLEASE HELP ASAP! I'm facing major surgery in July!
3 people found this review helpful
Northwell Developer
May 29, 2025
Hi Lisa, the minimum OS version that’s supported is Android 11+. We strive to offer the best experience with new features and essential security updates. You can still access the services you need by using our website, www.northwell.edu as it offers the same functionality as the app.

Bridget C
This app is terrible, especially in comparison to MyChart (used by NYU and many other systems). It's difficult to log in and chokes on the simplest tasks, like bringing up appointment details. I'm seriously considering uninstalling it.
2 people found this review helpful
Northwell Developer
July 28, 2025
Hi Bridget - we'd like to help resolve any issues you're experiencing. To do so, we need some additional information. Please contact us directly at accountsupport@northwell.edu.