Anna Canning
Wasn't able to successfully launch a telehealth visit from the app or the weblink my provider sent. The link they sent took me to an online appointment dashboard that didn't display any appointments even though I had one scheduled. The mobile app did show the appointment, but when I clicked on the link to launch it wouldn't open properly in the browser. First it tried to launch in the Samsung browser, which had been set as the default. It said that browser wasn't supported so I should open in Chrome, but when I tried to do so it prompted me to log in again and then told me my username/pw were wrong. I tried changing Chrome to the default browser so it would open directly, but I ran into the same problem: it prompted un/pw then rejected them. When I tried to follow the reset pw link, it told me I didn't have an account registered with that email address (but I'd successfully signed in with it on both the web version and the app a few minutes prior). In the end I had to reschedule the appt as an office visit. Would appreciate someone looking into this to save others the hassle. Thanks.
21 people found this review helpful
Northwell Developer
December 17, 2020
Hi Anna, Thank you for your feedback, we apologize for the inconvenience. If you have time, would you mind contacting us at (888) 321-3627 #3 so we can gather additional information from you. In the interim, we will look into your concerns and work toward preventing it from occurring in the future. Thank you again for your feedback.
Andrew Jones
- Flag inappropriate
- Show review history
The doctors on the app and the service are great, but this app really needs an overhaul. Every time you turn around, it's freezing, not loading up, or takes forever to connect. You have to uninstaller to re install. Please fix this problem, make you not want to use the app at all it's outdated (please).
8 people found this review helpful
Northwell Developer
March 20, 2024
Hi Andrew, we would really like to help resolve the issue you are experiencing. Please contact us directly at accountsupport@northwell.edu and in your email please refer to incident 72288.
Anon Ymous
Can't get mobile to work at all. Couldn't get past the denied permissions on chrome or Firefox even though they were allowed. On Desktop, Firefox wasn't showing any options on the ready for call page, no buttons either but once the dr entered the call the call actually started. Then Used chrome but the audio was terrible, my voice was echoing on both sides
17 people found this review helpful
Northwell Developer
November 23, 2020
Hi, we apologize for the experience you had. We would need to speak with you to better understand the problem you encountered. Please contact us at (888) 321-3627 #3 so we can help resolve this issue for your future Telehealth sessions. We also have FAQ's, which may help https://www.northwell.edu/help/telehealth Thank you, Northwell User Support