Sahel - سهل

The Public Authority For Civil Information

About this app

"Sahel" application is a unified government application for electronic services of various government agencies, through which citizens and residents perform services and transactions more easily, quickly and effectively, according to distinguished quality standards, to provide a new experience for the completion of government transactions.

The "Sahel" application is considered a unified government window and a channel for receiving notifications and announcements from all government agencies. It allows citizens and residents unified access to all government services, and contributes to improving the provision of services electronically.


Services provided by the application "Sahel":-
• Data: The service allows identifying the status of the relationship of the (citizen/resident) with the government entity through official documents, their status and expiry dates.
• Services: The ability to apply for services provided by government agencies to the public, through which they can complete their transactions
• Notifications: alert or reminder messages from government agencies to the public that express the status and position of the service provided.
• Appointments: book government appointments through the application, through the Matta platform.
• Announcements: Displaying government agencies' advertisements, through which their services, news, and all that the citizen and resident needs.

Application goals:-
• Speed ​​in performance and improvement of government agency services
• Simplifying procedures and facilitating citizens and residents
• Reducing the number of auditors in government agencies
Facilitating the conduct of government transactions through electronic applications
• Connecting all services of government agencies and institutions through one electronic application
• Saving time and costs for citizens in conducting their government transactions
• Eliminate bureaucracy and reduce the documentary cycle.
• Promoting integrity and transparency through digital transformation
• A starting point for achieving digital transformation in the State of Kuwait


"Sahel" App is a Unified Government Application for e-services for various government agencies. Through this application, the citizen and resident can perform their services and transactions easily, quickly, and effectively according to the highest quality standards, to provide a new experience to accomplish government transactions.

The App provides an integrated platform for citizens and residents to receive notifications and announcements from all government agencies, gain access to all government services, and contributes to improving the provision of services electronically.

Services provided by "Sahel" App:
• Data: Enables identifying the status of the relationship for (citizen/resident) with the government through official documents, status, and expiry dates.
• Services: Allows applying for services provided by government agencies to the public.
• Notifications: Provides alerts and reminders from government agencies to the public that shows the status of the service provided.
• Appointments: Can book government appointments via the META central platform.
• Announcements: Single window to present government agency announcements, through which they highlight their services, news, and other information for citizens and residents.

App main objectives:
• Allow for quick and improved services of government agencies
• Simplify government processes and make it easier for citizens and residents to complete government transactions
• Reduce the number of auditors required in government agencies and institutions
• Facilitate government transactions through electronic applications
• Connect services of all government agencies and institutions through a single application
• Save time and costs for citizens and residents to complete their government transactions
• Eliminate bureaucracy and reduce paperwork
• Promote integrity and transparency through digital transformation
• Be the starting point in achieving digital transformation in the State of Kuwait

Ratings and reviews

The most inconvenient app of all. All the the performance of the app is buggy, take long time to load, glitchy . We are not mentioning the fact that it's doesn't come in other languages. Hopes one day the app will improve making the country so much better to live...

Iam not getting any biometric centres list ...I saw the options column and click there but no response 😭 didn't show any centres list .. This is not only my problem, my friend is also showing the same problem..plz fix it.

Not available in English . Do you really expect everyone to be able to read Arabic. Why isn't there any English option available yet it's been so long since the app was launched, and every other app that you have integrated into this app has an option to view it and operate it in English. For example, KUWAIT CIVIL ID AND MEW . It's really frustrating, especially when you get a notification and you have no idea what it means. PLEASE PROVIDE AN OPTION TO VIEW THE APP IN English.

What's new

- اصلاحات وتحسينات

- Bug fixes and improvements