MTM Link Driver

MTM, Inc

About this app

MTM is eager to collaborate with providers & is keenly aware that our success is tied directly to providers’ success. We want to enable providers and their drivers to take a more proactive role in fostering both their success & the success of MTM. The MTM Link Driver Application’s objective is to offer providers and their drivers the tools, features & functions to empower their active engagement with MTM. The features and functionality of MTM Link Driver include the following:

• Full integration with MTM Link, MTM’s Routing, Scheduling and Dispatch (“RSD”) Solution
• Initial trip summary for the driver
• Number of stops. Total miles to be traveled
• Confirmation by the driver of the list of routes
• Depot out functionality
• Documents route initiation from the address of their depot
• Trip status management
• Pick-up Arrive with late to pick-up reason report
• Pick-up Perform
• Performed Pick-up with passenger signature confirmation
• The passenger did not show for pick-up
• The passenger did not show for pick-up
• The passenger canceled the trip at the “door”
• Drop-off Arrive
• Drop-off Performed
• Depot In
• Documents the end of the route and return to the depot
• End of day trip summary: Number of stops, miles, trips performed, canceled trips, member “no-shows”, late reasons tracking
• Digital driver signature for route confirmation
• GPS tracking capability: Longitude, latitude, speed, bearing, accuracy, configurable data refresh frequency, and trip audit capability
• Driver notifications
• Route changes by dispatch
• Trip change acknowledgment by the driver

MTM Link Driver provides expanded mobile app functionality to improve drivers’ ability to manage their routes and further works to align the business objectives of MTM with those of providers and independent contractor drivers.

Ratings and reviews

Needs a major revamp! No way to manage credentials on the app No where to make notes for clients that cancelled or no show for various reasons, or inform MTM of updates for client contact information. While it does the bare basics, this app needs a major overhaul. There should also be a manager app to connect with company drivers running trips for MTM. This app is no match for other competitive apps that offer so much more.

The UI is just not good at all. Constantly logging out, sometimes not able to complete trips, no links to call the phone number for the patient it gives you on the app. I'd rather go back to pen and paper. Edit: FIX THE APP OR MAKE A NEW ONE

I have had a lot of complaints from the riders that I pick up and drop off. It's usually because I am late. The problem is, that the rides are being scheduled to close to each other. The drivers aren't given enough time, especially when you have a multi riders. To make this a better experience for the rider and the driver, don't schedule too many trips to close to each other. And I live in Sacramento CA and there's a lot of road conditions on the freeways and streets. That makes the driver late

What's new

Bug fixes and performance improvements.