MTM Link Member

MTM, Inc

About this app

MTM is excited to make it easier for health plan eligible members to manage their non-emergency transportation needs on their schedule. The app provides a convenient and easy to use alternative to calling MTM directly to get the information they need. Upon successfully signing up with the necessary health plan information, users will be able to take advantage of a number of features, including:

i. Ability to manage their contact information
ii. View details about upcoming rides scheduled with MTM
iii. Cancel rides no longer needed
iv. Request New Rides

Ratings and reviews

app has been broken for over a month. have not been able to leave ratings or reviews. I can write them but they never submit after I click them, no matter how many times I refresh the app. Very frustrating. I have great drivers and I'd like to leave them a good review, and there are also folks that need more training and passengers need to be able to relay information if safety is an issue.

For short trips, short destinations, and especially multiple destinations, use Lyft or Uber. When you send independent service, the service you sent today was an hour before I was supposed to leave. That specific type of driver said, that's how his company does it. Some facilities don't allow you to access the building, until certain times. Now you're standing on the side of road or parking lot. Use Lyft for less problems or me having to cancel and reschedule.

Unable to schedule a new trip on the application. Cannot view details of the progression route on that day. unable to rate my ride. you input the information when you get the text message, but when you have to submit, it does not go through. it just sits there. this has been ongoing for almost 2 months. when is someone going to fix this problem

What’s new

Improvements and fixes