MTM Link Member

MTM, Inc

About this app

MTM is excited to make it easier for health plan eligible members to manage their non-emergency transportation needs on their schedule. The app provides a convenient and easy to use alternative to calling MTM directly to get the information they need. Upon successfully signing up with the necessary health plan information, users will be able to take advantage of a number of features, including:

i. Ability to manage their contact information
ii. View details about upcoming rides scheduled with MTM
iii. Cancel rides no longer needed
iv. Request New Rides

Ratings and reviews

If, while creating a trip via the app, you get a message saying to call them, and your new trip does not show up in the app, just try to create it again and go slower. I often have to submit the same trip two or three times to get it to show up, each time getting a message saying I have to call them. I think it processes your trip request in pieces, and if you submit the last piece before it finishes processing the first, you get the message.

Need to fix a lot of issues. 1. Pickup times are way off. I received alerts for tomorrow's pickup with a time of 3:49am for a 2pm appointment. 2. When I open the app to review messages, the last two that I received 20 minutes ago were sent "-339m ago". 3. We had to cancel 2 of our weekly rides due to an extended stay in the hospital for unrelated issues. I had to call to cancel because there is no way to cancel a single trip in a recurring event.

I thought the app would be easier. It's not. Only twice did it let me set up my own ride (one didn't count because I had forgotten to do it before I left home & it's GPS tracked). You still need to call and set everything up, and fight the automated system to get a human. The app is honestly pointless other than it submits the trip right away.

What's new

Bug fixes and performance improvements.