
Santana Garcia
the app randomly locks you out and disables the biometric pass key, and then you have to call to verify your account. It is annoying having to randomly call when all you need to do is check your balance. sometimes, it takes a while to get the mobile app unlocked to view your accounts. I'm pretty much over this mobile app. it always locks me out when I really need to check my accounts.
4 people found this review helpful
Security Service Federal Credit Union
September 30, 2025
Hi, we are sorry that you're having issues with the app. Can you write to us at MobileFeedback@ssfcu.org with a detailed description of the issue you are facing?

Just some guy
I cannot login in to view accounts. I enter the password, or use the fingerprint scan, and a loading box pops up for a few seconds, then it's right back at the same screen with the correct password, but unable to access accounts. I called the customer service number that pops up when login doesn't work, and they let me know that my account isn't locked, and informed me to try and clear my cache. I did that and still nothing. 👎
17 people found this review helpful
Security Service Federal Credit Union
May 24, 2023
Sorry for the trouble you are experiencing with our app. Could you try to clear data/storage and restart your Android device. For better assistance, please share the difficulties you are facing with MobileFeedback@ssfcu.org.

Hailey Devine
Can't even open the app to begin with. Won't let me do certain transactions. Received text about them to comfirm it was me, which I said yes, and said my card was available for use again. Tried and failed again. Then they called. Confirmed it was me. Still can't do it. Added a bank to transfer money from the card to another card. Waited the 3 days for verification. Account has been verified. Won't let me transfer. Has been nothing but problems and a huge inconvenience for me.
7 people found this review helpful
Security Service Federal Credit Union
April 25, 2023
Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at MobileFeedback@ssfcu.org. Thank you.