James Perry
This app is the only way to get my phone bill (which is already inconvenient, I would prefer to do it from my PC browser). But it's become useable, as it won't remember login credentials and always requires a OTP (which it doesn't always send). Someone really needs to test the usability of this app. Probably better to keep it simple and bring back a straightforward PC Web interface.
M1 Limited
September 10, 2024
Hi James Perry, if you’re having trouble logging into the M1+ App, please reach out to us on Facebook Messenger or call our customer service hotline at 1627. Your concerns are important to us, and we will take note of them for service improvement. - Sam
Danny Lee
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Requires intrusive permissions to track phone activity for "measuring network performance". Uses dark patterns to opt out. I only have a broadband plan. Terrible UI: buttons are all over the place, not consistently coloured to indicate that they can be interacted with. Ads in the middle of each page. Nuff said. Billing page is a mess and requires you to scroll down to the bottom of the current bill to see past bills. How long will the page get with more bills added?
10 people found this review helpful
Hi Danny Lee , thanks for sharing your thoughts with us! It will help us in our service improvement efforts. Have a nice day! – Sam
My Family
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Why in the world would you ask to verify my email every time I open the app? Is it that hard to implement biometric logins? I just needed to pay the bill, but the app refused to display the detailed PDF bill. Next, trying to pay the bill just gave a grey screen, and navigating back logs you out of the app, meaning verifying your email again zzz... Had to reload multiple times for each screen in order to properly display it. You're an Internet company for goodness' sake!
4 people found this review helpful
M1 Limited
August 14, 2023
Hi My Family, may we get you to try again after uninstalling and reinstalling the application? Thereafter, please log in with your registered email address to view PDF Bills. Let us know how it goes. - Sam