Mike B
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Borderline false advertising, offers can only be added to your cart once before they become locked, but the app crashes while loading the cart which removes all items from the cart, permenently locking you out from using the offer. In addition, prices aren't shown until an item is added to your cart, making it a huge hassle combined with the crashing issues.
3 people found this review helpful
Flex
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EDIT: The team responding to me doesn't even know how the app works. What a joke. You absolutely are intended to use and redeem the rewards on the app and pay on the app. There is a choice. What an idiotic dev reply. This app never works. "This coupon will only last 15 minutes. Make sure you are ready to use it!" That's all ready just weird. But then you click the coupon and it disappears and doesn't apply to cart. So worthless and frustrating.
10 people found this review helpful
White Castle Management Co.
September 23, 2024
Hi, Craver. It sounds like you are redeeming an in castle offer, so you want to be at the location before you redeem the offer. You provide the code shown to the Team for the discount. We hope this helps.
Ron Boone
ONE OF THE WORST APPS EVER!!! Consistently crashes – and due to the crashing, I lose rewards and discounts! Went into a Crave Case to order something, and options are missing. Go to White Castle and sometimes they don't even see my order – THEN I NEED TO SHOW THEM THE ORDER ON MY PHONE AND WAIT THERE UNTIL IT'S MADE! Whoever the developers are, need to check and double check their work... then check it again after that. I lost so many discounts and rewards because this app works 50% of the time.
9 people found this review helpful
White Castle Management Co.
October 7, 2024
Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at techsupportonline@whitecastle.com. Thank you.