My Medibank
4,6star
21,1K reviews
500K+
Downloads
Everyone
info
About this app
Better health means being better informed.
Our refreshed app makes it easier to log in with your fingerprint or PIN and check your cover details, keep on top of your extras limits and waiting periods, and find your nearest Members’ Choice provider and Medibank stores.
You can also use the Medibank app to:
• Make a claim.
• Update your account details.
• Request and download tax documents.
• Connect leading health and fitness apps to track steps, exercise, meditation, and sleep to earn Live Better Points.
To use the updated App, you’ll need to be a Medibank health insurance member. If you have Visitors Health Insurance, Working Visa Health Insurance or Overseas Student Health cover, you may not be able to use all the features.
Our refreshed app makes it easier to log in with your fingerprint or PIN and check your cover details, keep on top of your extras limits and waiting periods, and find your nearest Members’ Choice provider and Medibank stores.
You can also use the Medibank app to:
• Make a claim.
• Update your account details.
• Request and download tax documents.
• Connect leading health and fitness apps to track steps, exercise, meditation, and sleep to earn Live Better Points.
To use the updated App, you’ll need to be a Medibank health insurance member. If you have Visitors Health Insurance, Working Visa Health Insurance or Overseas Student Health cover, you may not be able to use all the features.
Updated on
Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Location, Personal info and 7 others
Data is encrypted in transit
You can request that data be deleted
Ratings and reviews
4,6
20,8K reviews
Matthew Uliana
- Flag inappropriate
11 August 2023
Clunky, unreliable, interface is not good. Text for the messaging part is really small and hard to read, and the last time I use it the app kept crashing while I was trying to have a conversation with someone. The automated response system is TERRIBLE ("Help making a claim" "Sorry, I don't understand what you're saying" 😡). Worst part is that there's no option for doing it through the website. So bad it's making me want to drop Medibank.
6 people found this review helpful
Medibank Private Limited
11 August 2023
Hi Matthew. We're sorry to hear you've had some trouble chatting with someone via the Messaging service. If you still need assistance, please do reach out to mobile.feedback@medibank.com.au
You can also use the Messaging service through the website by clicking 'Message us' here: https://www.medibank.com.au/contact-us/
- Grace
Brian Ó Cuinn
- Flag inappropriate
13 October 2024
Great app, very easy to use. The chat feature is so much easier than waiting on hold on the phone. One issue I had was uploading claims at times. However their customer care suggested clearing my cache files for the app and that worked a treat. So if you're running into an error with submitting a claim, try that.
1 person found this review helpful
Medibank Private Limited
14 October 2024
Hi Brian. Thank you so much for your lovely review. We are happy to hear you are finding the app easy to use. What a great tip! Take care. Kind regards Robin.
Steven Molnar
- Flag inappropriate
01 November 2024
Doesn't work on my main ph with Android 9, have to use my work phone that runs a later version of Android. Couldn't initially login and endless waiting with lots of IVR selections, so went to a branch to then sort out - found out the original Medibank ph rep set my DOB up wrong over the phone, - but, otherwise well laid out App and easy to use
Medibank Private Limited
03 November 2024
Hi Steven,
We are so sorry to hear about the difficulties you've experienced with the app and your phone, but glad to hear it has been sorted. If there is anything we can do to help, please don't hesitate to send us an email with your details at Mobile.Feedback@medibank.com.au. Thanks, Anna
What's new
We’re continually enhancing your experience in the My Medibank app. This update includes enhancements and bug fixes to keep things running smoothly. For the best experience, make sure automatic updates are enabled to stay up to date with the latest features and improvements.
