Brightspeed Internet

Connect Holding II LLC, dba Brightspeed

About this app

For former CenturyLink internet customers and new Brightspeed internet customers: Meet the Brightspeed Internet app—everything you need to manage your Brightspeed account from virtually anywhere. All you need is the username and password associated with your account to get started.

Check out these great features:
• Connect your new service quickly with modem self-install.
• View and manage your bill payment with convenience and ease.
• Check your services and upgrade your Internet speed (where available).
• Manage your settings.
• Troubleshoot or optimize your service through self-help tools and videos.
• Get personalized alerts, see the status of your order, find out if there is an interruption to your internet service.
• Plus, so much more.

Do more with Secure WiFi features (available on compatible Brightspeed modems):
• Set parental controls to guard against inappropriate web content.
• Pause and resume internet access of devices on our WiFi.
• Schedule online and offline times for devices and users.

Ratings and reviews

This app is terrible. You guys make it hard for people to get connected when they don't pay extra for the technician install. Ran around in circles for a day until I got everything set up correctly and secured, with no help from brightspeed. Even bright speeds web interface doesn't perform like it should and makes the UI frustrating. You guys need to work on improving things if you want to keep in business.

TERRIBLE! I finally got into the app & it kept saying that my password was incorrect (which it isn't) and saying they were experiencing technical difficulties everytime I tried to change the password. Finally, today I got it to send me a link (only good for 24 hours) to change my password but now everytime I hit the submit button I get the same try again later error message! If this is any indication of what the service is going to be like, they should have stayed CenturyLink, their app worked!

If I could gi e it 0 stars I would of!! The app is almost as horrible as their customer service!! They have NO clue what their doing I tried talking to customer service to figure out why I couldn't get in the app to pay my bill and they couldn't give me a straight answer. I just needed to change my password. Should be easy right? Nope not with this company. They send you a link that doesnt work between the horrible app and even WORSE customer service I'm looking for a new internet provider!