Brightspeed

Connect Holding II LLC, dba Brightspeed

About this app

Meet the Brightspeed Fiber app—everything you need to manage your Brightspeed account from virtually anywhere. From easy log-in to tracking your installation, get ready for the service you deserve from the internet you can depend on.
Check out these great features:
• Quickly and easily log in using Touch ID or Face ID.
• Track and manage your Brightspeed appointments.
• Track your payments and view or change your plan.
• Get live support and troubleshooting tips.
• View and test your network’s speed.

Ratings and reviews

This app isn't the isp itself, so I'm only going to review the app. it's truly a dumpster fire. it's like it's been coded by an 8 year old with an AI assistant, links are broken, login is broken, payment system breaks occasionally or hallucinates and changes payment info that's been working for months, and customer service for the app is so laughably bad that you would do far better to just guess and assume you're right, you will never receive any actual help or relevant information.

This app needs an upgrade! I should not have to go thru email verification with every login. Also I tried to avoid that with biometrics and that didn't work either. I had to verify my email before fingerprint everytime.. Also very limited options in account management in app. I tried to add home phone to my services and still had to call customer service.

I've been with brightspeed for a couple years. I've never had a problem with their customer service. I always do the chat and it's awesome. they are kind and get down to the issue you may have. I haven't had service issue my issue was one time they updated their app and I couldn't get signed on, but they fixed the issue. also got free upgrade in my area whoo hoo. price stays the same better faster service way to go. I've been with spectrum 1 time will never ever go back. they screwed me.