Brightspeed

Connect Holding II LLC, dba Brightspeed

About this app

Meet the Brightspeed Fiber app—everything you need to manage your Brightspeed account from virtually anywhere. From easy log-in to tracking your installation, get ready for the service you deserve from the internet you can depend on.
Check out these great features:
• Quickly and easily log in using Touch ID or Face ID.
• Track and manage your Brightspeed appointments.
• Track your payments and view or change your plan.
• Get live support and troubleshooting tips.
• View and test your network’s speed.

Ratings and reviews

I have 2 accounts and can only access 1. You fixed the one I couldn't access and lost the one that was ok. I was instructed to download a 2nd brightspeed app onto my phone and sign in with a different email. When I did that, it wanted a new cc number. I put it in, and someone hacked my cc number. I got a "suspicious activity" notice and called the cc company to get that sorted out. I would like you to combine my page to include both accounts. It was that way until you forced me to get fiber.

Extremely disappointed with brightspeed as a company, never actually got to use the app. Payed for installation, was postponed and canceled(by brightspeed) on same day. Next business day a neighbor received installation. I called to ask about what was going on(only positive in this experience) a very kind and apologetic service person, but could not issue a refund for '30-45DAYS'!!! Had no problem taking my money right away!!!!

My mom was without internet service for 2 months price fee scheduled a service repair in June and in the day before they canceled it. schedule another one for the end of August. All of this was happening while they were doing their updates to the website and the app. So they couldn't make any adjustments for the missing time and they deleted all of the service notes. as soon as spectrum becomes available we are switching immediately.