Brightspeed

Connect Holding II LLC, dba Brightspeed

About this app

Meet the Brightspeed Fiber app—everything you need to manage your Brightspeed account from virtually anywhere. From easy log-in to tracking your installation, get ready for the service you deserve from the internet you can depend on.
Check out these great features:
• Quickly and easily log in using Touch ID or Face ID.
• Track and manage your Brightspeed appointments.
• Track your payments and view or change your plan.
• Get live support and troubleshooting tips.
• View and test your network’s speed.

Ratings and reviews

This app isn't the isp itself, so I'm only going to review the app. it's truly a dumpster fire. it's like it's been coded by an 8 year old with an AI assistant, links are broken, login is broken, payment system breaks occasionally or hallucinates and changes payment info that's been working for months, and customer service for the app is so laughably bad that you would do far better to just guess and assume you're right, you will never receive any actual help or relevant information.

The payment app is useful but clunky and slow. I also don't much care for the idea that it doesnt show your correct billing total in the app. the total you are shown does not reflect the 3.50 charge for paying online or any other things that might be added in. So if you transfer only the amount they say you owe to your account the charge will not go through because the actual total they show you is incorrect

Can't Stand This App I have it in fingerprint sign in. it asks for my fingerprint, then asks me to sign in. As if that weren't irritating enough, I have "remember me" circled and it won't even retain my email address/username. If I use chat and need to speak to a live agent, it locks to and I have to call and go through everything from the beginning with the stupid automated "assistant " before I can speak to a human. Waste of time! I can't make payments through here or update my method!